Xero Developer Platform incident

Global: API Webhooks - API users not receiving webhooks

Minor Resolved View vendor source →

Xero Developer Platform experienced a minor incident on July 7, 2025 affecting Webhooks, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2025, 11:33 PM UTC
Resolved
Jul 08, 2025, 12:19 AM UTC
Duration
46m
Detected by Pingoru
Jul 07, 2025, 11:33 PM UTC

Affected components

Webhooks

Update timeline

  1. identified Jul 07, 2025, 11:33 PM UTC

    We have identified what is preventing global API users trying to receive webhooks. We understand that as a result you will not receive notifications of updates. This is our top priority and we will update you as soon as we can. Status Last Reviewed: 11:32pm UTC

  2. monitoring Jul 07, 2025, 11:38 PM UTC

    Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 11:38pm UTC

  3. resolved Jul 08, 2025, 12:19 AM UTC

    Our team has resolved the issue impacting global API users trying to retrieve webhooks. We apologise for any inconvenience this has caused. This was caused by network instability and we've since restored service