Xero Developer Platform incident
Global: Some customers are experiencing errors and slowness when accessing the API
Xero Developer Platform experienced a major incident on October 20, 2025 affecting Accounting API and Files API and 1 more component, lasting 11h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 08:56 PM UTC
Some customers continue to experience slowness and issues when accessing the API with Xero due to an global issue with Amazon Web Services (AWS). AWS is a Xero third-party provider, and are working to rectify with urgency. Some customers can successfully login to Xero and we are monitoring. We thank customers for their patience.
- investigating Oct 20, 2025, 08:57 PM UTC
We are continuing to work on resolving the impacts of the AWS issue, and some customers are successfully connecting with Xero APIs. We are monitoring the results. Customers may still experience general slowness and errors. We appreciate your ongoing patience during this time. Status Last Reviewed: 2:44 UTC
- monitoring Oct 21, 2025, 05:10 AM UTC
Our technical teams have observed a return of normal services and we're monitoring for any remaining impact. We'll continue to monitor this issue for our customers, and want to thank you for your patience during this time. Status Last Reviewed: 5:09 UTC
- resolved Oct 21, 2025, 08:50 AM UTC
Status Last Reviewed: 8:48 UTC