Xero Developer Platform incident

Global: API - some customers may be experiencing issues trying to call Xero's public API

Critical Resolved View vendor source →

Xero Developer Platform experienced a critical incident on September 11, 2024 affecting Accounting API, lasting 7m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2024, 10:10 PM UTC
Resolved
Sep 11, 2024, 10:18 PM UTC
Duration
7m
Detected by Pingoru
Sep 11, 2024, 10:10 PM UTC

Affected components

Accounting API

Update timeline

  1. investigating Sep 11, 2024, 10:10 PM UTC

    We are aware customers are experiencing errors when calling Xero's public API. Our team is investigating this with urgency. Status Last Reviewed: 10:10pm UTC

  2. resolved Sep 11, 2024, 10:18 PM UTC

    Our team has resolved the issue impacting customers trying to call Xero's public API. We apologise for any inconvenience this has caused. This was caused by a product release, and the team implemented a fix to resolve impact.