Xero Developer Platform incident

Global: Xero Files - Issues accessing files

Minor Resolved View vendor source →

Xero Developer Platform experienced a minor incident on February 18, 2025 affecting Files API, lasting 1h 21m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2025, 11:24 AM UTC
Resolved
Feb 18, 2025, 12:46 PM UTC
Duration
1h 21m
Detected by Pingoru
Feb 18, 2025, 11:24 AM UTC

Affected components

Files API

Update timeline

  1. investigating Feb 18, 2025, 11:24 AM UTC

    We are aware that some customers trying to use Xero Files are experiencing errors or poor performance. This relates to Xero features that uses files including (but not limited to) expenses, Workpapers, emailing invoices and downloading bills. Our team is investigating this with urgency.

  2. monitoring Feb 18, 2025, 12:04 PM UTC

    Our team has implemented a fix and we are currently monitoring the results. Status Last Reviewed: 12:04 UTC.

  3. resolved Feb 18, 2025, 12:46 PM UTC

    This was caused by a product release, which has been rolled back to resolve customer impact. We apologise for any inconvenience caused.