Xero Developer Platform incident

Global: We are aware of an issue preventing some connections to Xero’s Public APIs

Notice Resolved View vendor source →

Xero Developer Platform experienced a notice incident on October 20, 2025 affecting Accounting API and Developer Centre and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:57 AM UTC
Resolved
Oct 20, 2025, 11:56 AM UTC
Duration
2h 59m
Detected by Pingoru
Oct 20, 2025, 08:57 AM UTC

Affected components

Accounting APIDeveloper CentreFeedback ForumFiles APIPayroll APIApp CentreBankfeeds APIWebhooksXero HQ APIAssets API

Update timeline

  1. identified Oct 20, 2025, 08:57 AM UTC

    We’re aware of an issue preventing some connections to Xero’s Public APIs. This is related to an issue with our third-party provider, Amazon Web Services (AWS), who are investigating with urgency. Status Last Reviewed: 9.38am UTC

  2. monitoring Oct 20, 2025, 10:09 AM UTC

    Some customers are now successfully connecting to Xero’s Public APIs. AWS has reported recovery across most of their impacted services. We thank customers for their patience. Status Last Reviewed: 11.36am UTC

  3. resolved Oct 20, 2025, 11:56 AM UTC

    Our team has resolved the issue impacting customers connecting to Xero’s Public APIs. This related to an issue affecting our third party supplier, Amazon Web Services (AWS). This issue has now been resolved. We thank customers for their patience during this time.