Worldline Outage History

You may have experienced perturbations to perform transactions using the Worldline (WLOP) platform in the TEST environment as from 09:26 CEST (17/06/2026). We are pleased to announce that the system returned to normal operating conditions at 10:05 CEST. Please be informed that during this issue, the general transaction flow in the PRODUCTION environment has not been affected and payments are being treated as expected. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Please be informed that a perturbation impacting 3-D Secure authentication occurred on 15-06-2026 between 15-06-2026 02:17 CET and 15-06-2026 03:35 CET. As a result, during this time frame, some of your customers may have received an error message and their transaction may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.

Our systems have detected that the transaction settlement files dated from 08/06/2026 23:59 CEST - 09/06/2026 12:07 CEST have been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 09/06/2026. The proceeds of the transactions involved will be credited to your account 1 day later than usual. We also confirm that the issue has an external responsibility (independent of Worldline).

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via BNP on 01/06/2026 between 12:45 and 13:50 CEST. We confirm that as of 13:50 CEST on 01/06/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Concardis acquirer on 21/05/2026 between 09:10 and 14:35 CEST. We confirm that as of 14:35 CEST on 21/05/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 12:35 and 12:50 CEST (04/05/2026). All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldpay on 14/04/2026 between 15:42 and 16:00 CEST. We confirm that as of 16:00 CEST on 14/04/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Bancontact Today, (30/03/2026) between 11:56 and 12:42 CEST. We confirm that as of 12:42 CEST on 30/03/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via BCC and Banksys on 29/03/2026 between 03:00 and 05:00 CEST. We confirm that as of 05:00 CEST on 29/03/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via iDeal on 25/03/2026 between 15:27 and 15:40 CET. We confirm that as of 15:40 CET on 25/03/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Maestro & ApplePay on 24/03/2026 between 02:32 and 13:30 CET. We confirm that as of 13:30 CET on 24/03/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via WorldPay between 06/03/2026 23:00 and 07/03/2026 00:36 CET. We confirm that as of 07/03/2026 00:36 CET, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

Please be informed that due to a technical issue, some of your customers might have been unable to make Bancontact payments online via Worldline Acquiring on 05/03/2026 between 03:46 and 09:45 CET. We confirm that a workaround has been implemented by Worldline acquiring team and as of 09:45 CET on 05/03/2026, normal service has been resumed. Your customers are now able to make payments normally. We regret the situation and any potential inconvenience.

We would like to inform you that your customers may have experienced time-outs or higher than expected latency for processing transactions between 23:10 05/03/2026 and 03:35 CET 06/03/2026. All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status on 27/02/2026 between 23:00 and 23:28 CET. We confirm that as of 23:28 CET on 27/02/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 14:50 CET on 25 Feb 2026. We are pleased to announce that the system returned to normal operating conditions at 18:08 CET. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Bambora on 05/02/2026 between 15:24 and 15:55 CET. We confirm that as of 15:55 CET on 05/02/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

We informed you yesterday about a perturbation on our platform causing duplicate refunds for the same transaction. Following thorough investigation performed by our technical experts, we wish to inform you that the perturbation has not affected your business and you can ignore these communications. You will not receive further notifications regarding this event. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Please be informed that your customers may have experienced perturbations performing transactions using the Worldline (WLOP) platform as from 5:45 CET 29-01-2026. We are pleased to announce that the system returned to normal operating conditions at 5:50 CET. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

We would like to inform you that some of your customers may have experienced time-outs or higher than expected latency for processing transactions Today, (28/01/2026) between 09:55 and 11:13 CET. All transactions that were not affected by a time-out have been successfully processed and have the correct statuses. The service has been restored to normal operating conditions. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

Our systems have detected that the PostFinance transaction settlement file dated from 23/01/2026, 17:00 CET has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 11/02/2026. The proceeds of the transactions involved will be credited to your account later than usual. We regret the situation and any potential inconvenience.

Our systems have detected that the Collect transaction settlement file dated from 21/01/2026, 16:00 CET has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer Today, (22/01/2026). The proceeds of the transactions involved will be credited to your account 1 day later than usual. We regret the situation and any potential inconvenience.

Please be informed that some transactions appeared successful to merchants but were later rejected during settlement. This event took place between 20/01/2026 13:37 and 02/02/2026 10:04 CET. We confirm that the issue has been fixed and transactions have been reprocessed. We regret the situation and any potential inconvenience.