Worldline incident

Service interruption with BCC and Banksys

Minor Resolved View vendor source →

Worldline experienced a minor incident on March 29, 2026 affecting Direct Server to server API and Direct Client API and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Mar 29, 2026, 03:02 AM UTC
Resolved
Mar 29, 2026, 03:57 AM UTC
Duration
54m
Detected by Pingoru
Mar 29, 2026, 03:02 AM UTC

Affected components

Direct Server to server APIDirect Client APIDirect Hosted Payment PagesDirect Hosted Tokenization PagesWorldline Batch transaction processingWorldline e-TerminalWorldline Ecommerce Payment PagesWorldline DirectLink API'sWorldline FlexCheckout

Update timeline

  1. identified Mar 29, 2026, 03:02 AM UTC

    We would like to inform you about an ongoing issue with BCC and Banksys transaction processing as from 03:00 CEST on 29/03/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

  2. resolved Mar 29, 2026, 03:57 AM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via BCC and Banksys on 29/03/2026 between 03:00 and 05:00 CEST. We confirm that as of 05:00 CEST on 29/03/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.