Service interruption with Worldline Acquiring

Update timeline

1. identified Mar 05, 2026, 07:26 AM UTC

   We would like to inform you about an ongoing issue with Worldline Blue transaction processing as from 03:46 CET on 05/03/2026. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

2. identified Mar 05, 2026, 08:19 AM UTC

   Please note that the service interruption with the processing of Bancontact and Worldline Acquiring transactions is still ongoing and new impact waves have been observed. Worldline technical experts keep investigating the situation with the highest priority. Thank you for your patience and we sincerely apologise for any potential inconvenience. Update will follow upon outcome of our further investigation.

3. identified Mar 05, 2026, 08:20 AM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Mar 05, 2026, 10:26 AM UTC

   We would like to inform you that a fix has been implemented, and we are actively monitoring the situation to ensure full resolution. An update will be provided shortly. We apologise for any inconvenience caused.

5. resolved Mar 05, 2026, 01:31 PM UTC

   Please be informed that due to a technical issue, some of your customers might have been unable to make Bancontact payments online via Worldline Acquiring on 05/03/2026 between 03:46 and 09:45 CET. We confirm that a workaround has been implemented by Worldline acquiring team and as of 09:45 CET on 05/03/2026, normal service has been resumed. Your customers are now able to make payments normally. We regret the situation and any potential inconvenience.