Worldline experienced a minor incident on January 21, 2026 affecting Financial clearing and settlement service (Collect), lasting 18h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 21, 2026, 03:47 PM UTC
Our systems have detected that the Collect transactions starting from 21/01/2026, 16:00 CET have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.
- resolved Jan 22, 2026, 10:44 AM UTC
Our systems have detected that the Collect transaction settlement file dated from 21/01/2026, 16:00 CET has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer Today, (22/01/2026). The proceeds of the transactions involved will be credited to your account 1 day later than usual. We regret the situation and any potential inconvenience.