Worldline incident

ONGOING: Double refunds on the same transaction

Minor Resolved View vendor source →

Worldline experienced a minor incident on February 5, 2026 affecting Back Office Ogone and AIRPLUS and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2026, 09:35 AM UTC
Resolved
Feb 06, 2026, 09:58 AM UTC
Duration
1d
Detected by Pingoru
Feb 05, 2026, 09:35 AM UTC

Affected components

Back Office OgoneAIRPLUSAIBDirect Server to server APIWorldline Fraud expert serviceAliPayANZ BankDirect Client APIe-PortalSMB Merchant Portal

Update timeline

  1. investigating Feb 05, 2026, 09:35 AM UTC

    Please be informed about an ongoing issue in our production environment causing duplicate refunds for the same transaction. Our initial investigation indicates this issue started before the end of November 2025. We are actively investigating and will provide updates as soon as possible. We apologise for any inconvenience caused.

  2. resolved Feb 06, 2026, 09:58 AM UTC

    We informed you yesterday about a perturbation on our platform causing duplicate refunds for the same transaction. Following thorough investigation performed by our technical experts, we wish to inform you that the perturbation has not affected your business and you can ignore these communications. You will not receive further notifications regarding this event. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.