Worldline Outage History

Worldline is up right now

Worldline had 37 outages in the last 2 years totaling 107h 16m of downtime — averaging 1.5 incidents per month.

There were 37 Worldline outages since September 4, 2025 totaling 107h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://wlop.status.worldline-solutions.com

Minor December 9, 2025

Service interruption with BCMC

Detected by Pingoru
Dec 09, 2025, 05:52 PM UTC
Resolved
Dec 09, 2025, 08:33 PM UTC
Duration
2h 41m
Affected: Bancontact
Timeline · 2 updates
  1. identified Dec 09, 2025, 05:52 PM UTC

    We would like to inform you about an ongoing issue with BCMC transaction processing as from 13:06 CET on 09/12/2025. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

  2. resolved Dec 09, 2025, 08:33 PM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Bancontact on 09/12/2025 between 13:06 and 20:53 CET. We confirm that as of 20:53 CET on 09/12/2025, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

Read the full incident report →

Notice November 24, 2025

Service with Bancontact restored

Detected by Pingoru
Nov 24, 2025, 10:03 AM UTC
Resolved
Nov 24, 2025, 10:03 AM UTC
Duration
—
Affected: Bancontact
Timeline · 1 update
  1. resolved Nov 24, 2025, 10:03 AM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Bancontact Yesterday, (23/11/2025) between 19:29 and 22:33 CET. We confirm that as of 22:33 CET on 23/11/2025, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

Read the full incident report →

Minor November 18, 2025

Service interruption with PayPal

Detected by Pingoru
Nov 18, 2025, 12:34 PM UTC
Resolved
Nov 18, 2025, 03:12 PM UTC
Duration
2h 37m
Affected: PayPal
Timeline · 3 updates
  1. identified Nov 18, 2025, 12:34 PM UTC

    We would like to inform you about an ongoing issue with PayPal transaction processing as from 12:29 CET on 18/11/2025. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

  2. identified Nov 18, 2025, 03:08 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Nov 18, 2025, 03:12 PM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via PayPal on 18/11/2025 between 12:29 and 13:10 CET. We confirm that as of 13:10 CET on 18/11/2025, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

Read the full incident report →

Minor October 24, 2025

Service interruption with iDEAL

Detected by Pingoru
Oct 24, 2025, 08:40 AM UTC
Resolved
Oct 24, 2025, 09:10 AM UTC
Duration
30m
Affected: iDEAL
Timeline · 2 updates
  1. identified Oct 24, 2025, 08:40 AM UTC

    We would like to inform you about an ongoing issue with iDEAL transaction processing as from 09:35 CEST Today, (24/10/2025). We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

  2. resolved Oct 24, 2025, 09:10 AM UTC

    Please be informed that due to a technical issue, some of your customers might have experienced delay in transaction processing feedback via iDEAL Today, (24/10/2025) between 09:35 and 10:34 CEST. We confirm that there has been no impact in transaction processing and as of 10:34 CEST normal service has been resumed. We regret the situation and any potential inconvenience.

Read the full incident report →

Minor October 20, 2025

Service interruption with Redsys

Detected by Pingoru
Oct 20, 2025, 09:33 AM UTC
Resolved
Oct 20, 2025, 12:06 PM UTC
Duration
2h 32m
Affected: Redsys
Timeline · 2 updates
  1. identified Oct 20, 2025, 09:33 AM UTC

    We would like to inform you about an ongoing issue with Redsys transaction processing as from 11:00 CEST Today, (20/10/2025). We are investigating the situation with the highest priority. An update will be provided shortly. We also confirm that the responsibility of the issue is external (independent of Worldline).

  2. resolved Oct 20, 2025, 12:06 PM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Redsys on 20/10/2025 between 11:00 CET and 12:40 CET. We confirm that as of 12:40 CET on 20/10/2025, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).

Read the full incident report →

Minor October 17, 2025

Intermittent 3-D Secure Authentication partially unavailable

Detected by Pingoru
Oct 17, 2025, 12:09 PM UTC
Resolved
Oct 17, 2025, 04:08 PM UTC
Duration
3h 58m
Affected: Back Office OgoneAIRPLUSAIBDirect Server to server APIAliPayANZ BankDirect Client APIe-PortalSMB Merchant PortalAmerican ExpressArkeaDirect Hosted Payment PagesMyPerformanceAuroraApple PayDirect Hosted Tokenization PagesFinancial clearing and settlement service (Collect)Worldline Batch transaction processingBancontactBanque PostaleBamboraWorldline e-TerminalBelfius Direct NetBanco SabadellWorldline Ecommerce Payment PagesLegacy Support Site (https://support.legacy.worldline-solutions.com/)Worldline DirectLink API'sBanque Populaire, Caisse d'Epargne, BREDCarte bancaireWorldline FlexCheckoutBarclaysCBC / KBC OnlineBBVACetelemDiners ClubBNG BankDISCOVERBNL PositivityBNP ParibasEPSCaisse d’EpargneFacilipayGift CardsCaixa CatalunyaCard CompleteGiropayiDEALCarrefour BanqueING Home'PayCieloJCBCMICrédit du NordKlarnaMaestroChase PaymentechCrédit AgricoleM&S Budget CardCrédit Mutuel, CIC, BECMM&S Charge CardCOFIDISM&S Credit CardCofinogaM&S Debit CardNexi (Concardis)MastercardElavonMultibancoPassESEuropabankEuropean Merchant Services (EMS)PayPalPaysafecardEvo PaymentsFirst Data (Merchant Solutions)PostFinance E-financeGlobal PaymentsPostFinance CardSEPA Direct DebitHSBCSofincoIkanoIntersolveSpirit Of CadeauTWINTINGVISAJCBLa CaixaLa Poste FranceLCLLimonetikLloydM&S BankNexiPAYONEPaysquare BVPostFinanceRedsysSantanderSBSASIX Payment ServicesSociété GénéraleTeller (Nets)Trésor Public - Banque de FranceUnicreUOBWestpacWirecard AGWorldlineWorldPay
Timeline · 2 updates
  1. identified Oct 17, 2025, 12:09 PM UTC

    We would like to inform you about an ongoing technical issue impacting 3-D Secure authentication as from 14:10 CEST (from 16/10/2025). The issue has reoccurred after the temporary resolution. Many different acquirers and payment methods are impacted. This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We appreciate your understanding of the matter.

  2. resolved Oct 17, 2025, 04:08 PM UTC

    Please be informed that a perturbation impacting 3-D Secure authentication occurred between 16/10/2025 14:10 CEST and 17/10/2025 12:54 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.

Read the full incident report →

Minor October 7, 2025

Merchant Portal Back Office perturbation

Detected by Pingoru
Oct 07, 2025, 02:46 AM UTC
Resolved
Oct 07, 2025, 07:39 AM UTC
Duration
4h 53m
Affected: Back Office Ogone
Timeline · 2 updates
  1. investigating Oct 07, 2025, 02:46 AM UTC

    Please be informed that we have observed temporary perturbations with accessing the Worldline WLOP Merchant Portal. Rest assured that our technical teams are working hard to restore the service to normal operating conditions. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding and patience.

  2. resolved Oct 07, 2025, 07:39 AM UTC

    Please be informed that we have experienced perturbations with accessing our Merchant Portal today, 07/10/2025 as from 03:30 CEST. We are pleased to announce that the system returned to normal operating conditions at 08:49 CEST. We sincerely regret for any potential inconvenience and appreciate your understanding of the matter.

Read the full incident report →

Minor September 15, 2025

Bancontact 3-D Secure Authentication partially unavailable

Detected by Pingoru
Sep 15, 2025, 01:02 PM UTC
Resolved
Sep 15, 2025, 02:27 PM UTC
Duration
1h 24m
Affected: Bancontact
Timeline · 2 updates
  1. identified Sep 15, 2025, 01:02 PM UTC

    We would like to inform you about an ongoing technical issue impacting Bancontact 3-D Secure authentication as from 14:25 CEST (15/09/2025). This issue results in a number of transactions receiving a status 0 (Incomplete/invalid) or status 2 (Authorisation declined) due to the impossibility of performing a 3-D Secure check. A dedicated team has been deployed to investigate the situation as a matter of urgency. An update will be provided shortly. We appreciate your understanding of the matter.

  2. resolved Sep 15, 2025, 02:27 PM UTC

    Please be informed that a perturbation impacting Bancontact 3-D Secure authentication occurred on 15/09/2025 between 14:25 CEST and 15:42 CEST. As a result, during this time frame, some of your customers may have received an error message and their transaction treated by Bancontact may have ended in a status 0 (incomplete/invalid). Depending on your account configuration: - your customers may have returned to the previous page to reattempt the payment with a different payment method or - the transaction may have been processed without 3-D Secure.

Read the full incident report →

Notice September 15, 2025

Service with Worldline Acquirer restored

Detected by Pingoru
Sep 15, 2025, 09:46 AM UTC
Resolved
Sep 15, 2025, 09:46 AM UTC
Duration
—
Affected: Worldline
Timeline · 1 update
  1. resolved Sep 15, 2025, 09:46 AM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Acquirer on 15/09/2025 between 11:03 and 11:13 CEST. We confirm that as of 11:13 CEST on 15/09/2025, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

Read the full incident report →

Minor September 9, 2025

Service interruption with Worldline Acquirer

Detected by Pingoru
Sep 09, 2025, 02:45 PM UTC
Resolved
Sep 09, 2025, 03:30 PM UTC
Duration
45m
Affected: Worldline
Timeline · 2 updates
  1. identified Sep 09, 2025, 02:45 PM UTC

    We would like to inform you about an ongoing issue with Worldline Acquirer transaction processing (an increase in declined captures) as from 15:09 CEST on 09/09/2025. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

  2. resolved Sep 09, 2025, 03:30 PM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Acquirer on 09/09/2025 between 15:09 and 16:50 CEST. We confirm that as of 16:50 CEST on 09/09/2025, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.

Read the full incident report →

Notice September 8, 2025

RESOLVED: Partial service interruption with Worldline Acquiring

Detected by Pingoru
Sep 08, 2025, 02:01 PM UTC
Resolved
Sep 08, 2025, 02:01 PM UTC
Duration
—
Affected: Worldline
Timeline · 1 update
  1. resolved Sep 08, 2025, 02:01 PM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Worldline Acquiring on 08/09/2025 between 12:08 and 14:40 CEST. We confirm that as of 14:40 CEST on 08/09/2025, normal service has been resumed and your customers are now able to make payments as expected. We apologise for any inconvenience caused.

Read the full incident report →

Minor September 4, 2025

Service interruption with UK acquirers

Detected by Pingoru
Sep 04, 2025, 04:30 PM UTC
Resolved
Sep 08, 2025, 08:23 AM UTC
Duration
3d 15h
Affected: BarclaysHSBCWorldPay
Timeline · 3 updates
  1. identified Sep 04, 2025, 04:30 PM UTC

    We would like to inform you about an ongoing issue with UK acquirers transaction processing as from 17:30 CEST on 04/09/2025. We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

  2. identified Sep 05, 2025, 02:30 PM UTC

    We would like to inform you that the issue with UK acquirers transaction processing as from 17:30 CEST on 04/09/2025, is still ongoing. We are continuing the investigation of the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.

  3. resolved Sep 08, 2025, 08:23 AM UTC

    Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via some UK acquirers between 04/09/2025 17:30 and 05/09/2025 14:40 CEST. We confirm that as of 14:40 CEST on 05/09/2025, normal service has been resumed and your customers will now be able to make payments normally. We also confirm the issue has an external responsibility (independent of Worldline)

Read the full incident report →