Worldline incident
Delayed settlements for French acquirers transactions
Worldline experienced a minor incident on January 21, 2026 affecting Arkea and Banque Postale and 1 more component, lasting 13d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 21, 2026, 08:18 AM UTC
Our systems have detected that transactions starting from 20/01/2026, 13:37 CET have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.
- identified Jan 23, 2026, 03:53 PM UTC
UPDATE As communicated before, our systems have detected that transactions starting from 20/01/2026, 13:37 CET have not been settled correctly. This is our confirmation to you that this situation is still ongoing. As a result, the funds associated with the transactions concerned will be credited to your account later than usually. A dedicated team has been deployed to investigate the case as a matter of urgency and the investigation persists. We will update you again as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.
- resolved Feb 03, 2026, 08:54 AM UTC
Please be informed that some transactions appeared successful to merchants but were later rejected during settlement. This event took place between 20/01/2026 13:37 and 02/02/2026 10:04 CET. We confirm that the issue has been fixed and transactions have been reprocessed. We regret the situation and any potential inconvenience.