Worldline experienced a minor incident on March 30, 2026 affecting Bancontact, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 30, 2026, 10:39 AM UTC
We would like to inform you about an ongoing issue with Bancontact transaction processing as from 11:56 CEST Today, (30/03/2026). We are investigating the situation with the highest priority. An update will be provided shortly. We appreciate your understanding of the matter.
- resolved Mar 30, 2026, 10:58 AM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Bancontact Today, (30/03/2026) between 11:56 and 12:42 CEST. We confirm that as of 12:42 CEST on 30/03/2026, normal service has been resumed and your customers will now be able to make payments normally. We regret the situation and any potential inconvenience.