Worldline experienced a notice incident on May 21, 2026 affecting Nexi (Concardis) and Nexi, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Nexi (Concardis)Nexi
Update timeline
- resolved May 21, 2026, 01:01 PM UTC
Please be informed that due to a technical issue, some of your customers might have been unable to make payments online via Concardis acquirer on 21/05/2026 between 09:10 and 14:35 CEST. We confirm that as of 14:35 CEST on 21/05/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).