Worldline incident
Delayed settlements for PostFinance transactions
Worldline experienced a minor incident on January 26, 2026 affecting PostFinance, lasting 16d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 26, 2026, 08:21 AM UTC
Our systems have detected that the PostFinance transactions starting from 23/01/2026, 17:00 CET have not been settled correctly. Due to this, the funds associated with the transactions concerned will be credited to your account later than usual. A dedicated team has been deployed to investigate the situation as a matter of urgency. We will update you as soon as more information becomes available. We regret any potential inconvenience and appreciate your understanding and patience.
- resolved Feb 11, 2026, 09:22 AM UTC
Our systems have detected that the PostFinance transaction settlement file dated from 23/01/2026, 17:00 CET has been rejected. We confirm that the settlement has been successfully resubmitted to the acquirer on 11/02/2026. The proceeds of the transactions involved will be credited to your account later than usual. We regret the situation and any potential inconvenience.