Technical issue causing incomplete or invalid transactions

Update timeline

1. identified Feb 27, 2026, 10:39 PM UTC

   Please be informed that due to an ongoing technical issue on 27-feb-2026 since 23:00 CET, some of your transactions may be set to an incomplete or invalid status. We are investigating the situation with the highest priority. An update will be provided shortly. We sincerely regret any potential inconvenience and appreciate your understanding of the matter.

2. resolved Feb 27, 2026, 10:53 PM UTC

   Due to a technical issue, some of your transactions may have been set to an incomplete or invalid status on 27/02/2026 between 23:00 and 23:28 CET. We confirm that as of 23:28 CET on 27/02/2026, normal service has been resumed and your customers will now be able to make payments normally. We also confirm that the issue has an external responsibility (independent of Worldline).