Workato experienced a major incident on December 20, 2025 affecting Workato GO, lasting 19h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Dec 20, 2025, 04:15 PM UTC
We have identified the underlying cause of an issue impacting Workato Go's Search and Indexing. Customers may observe new documents not being indexed. We will share additional information as soon as it is available.
- monitoring Dec 21, 2025, 12:40 AM UTC
We have temporarily slowed down document indexing to stabilize search functionality while we implement a permanent fix. Existing documents will remain searchable. We will share additional information as soon as it is available.
- resolved Dec 21, 2025, 11:42 AM UTC
After further monitoring, this issue is now considered resolved. Documents affected during the incident will be automatically indexed. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.