Workato experienced a minor incident on January 9, 2026 affecting Support Chat, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Support Chat
Update timeline
- investigating Jan 09, 2026, 08:49 PM UTC
Our external service provider for Support Chat is experiencing degradation. As a result, customers attempting to access live chat may see only a loading screen. We will share additional information as soon as it is available.
- resolved Jan 09, 2026, 09:16 PM UTC
Our external service provider for Support Chat has deployed a fix, and this issue is now considered resolved. Customers can now use the live chat for assistance. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.