Workato Outage History

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Pingoru has recorded 92 incidents for Workato: 86 in the last 12 months and 16 in the last 90 days.

Source: status.workato.com

92incidents recorded
86last 12 months
16last 90 days
4 hourstypical duration
Incidents per month
048AprMayJunJulAugSepOct6
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct3%
Pingoru began tracking Workato in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026861 of 720 (8%)
May 2026830 of 744 (4%)
June 2026711 of 720 (2%)
July 2026512 of 744 (2%)
August 2026419 of 744 (3%)
September 2026656 of 720 (8%)
October 2026615 of 585 (3%)

Incidents, newest first

Minor October 24, 2025 Performance Degradation –

Started Oct 24, 2025, 11:09 PM UTC· resolved Oct 24, 2025, 11:09 PM UTC

  1. resolved Oct 24, 2025, 11:09 PM UTC

    Between approximately 09:00 and 09:01 PM UTC on October 24, 2025, the Workato platform experienced a performance degradation. Customers may have observed jobs failing with the error message "Internal Error" or "Job process execution died". Customers may also have experienced delays in job creation with polling or realtime triggers, in addition to errors in the web UI. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.

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Minor October 20, 2025 Webhook Processing Delays 1h 8m Webhooks

Started Oct 20, 2025, 07:47 PM UTC· resolved Oct 20, 2025, 08:56 PM UTC

  1. identified Oct 20, 2025, 07:47 PM UTC

    We have identified an issue with our webhook infrastructure. Customers may experience delays in job creation for recipes with realtime triggers. This is due to an ongoing incident with our external service provider that affects our webhook infrastructure. Our team is monitoring the situation closely and no data loss is expected. We will continue to provide updates as soon as they are available.

  2. resolved Oct 20, 2025, 08:56 PM UTC

    Our webhook infrastructure has recovered from increased latency as our external service provider continues to mitigate their issue. The backlog of events have already been processed and no data loss was observed. Customers should no longer experience any delays in job creation with realtime triggers. Please contact Workato Support at support.workato.com if you continue to experience issues or have any questions regarding this event.

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Minor October 20, 2025 Chat Support response delays 10h 55m

Started Oct 20, 2025, 02:09 PM UTC· resolved Oct 21, 2025, 01:04 AM UTC

  1. identified Oct 20, 2025, 02:09 PM UTC

    We are experiencing issues with our chat support. The chat interface may be unresponsive, and message delivery delays could occur. This is due to an ongoing incident with our chat provider, Intercom. Our team is monitoring the situation closely. In the meantime, you can reach our support team at [email protected] or via our ticket portal: https://support.workato.com/. We will update you as soon as chat support is restored.

  2. resolved Oct 21, 2025, 01:04 AM UTC

    Our chat support is now fully operational and users should no longer experience any responsiveness issues or messaging delays. If you require further assistance or have any questions regarding this event, please contact Workato Support by submitting a ticket at support.workato.com.

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Major October 20, 2025 On going infrastructure incident 3h 32m Webhooks, API Gateway

Started Oct 20, 2025, 07:25 AM UTC· resolved Oct 20, 2025, 10:58 AM UTC

  1. investigating Oct 20, 2025, 07:25 AM UTC

    We are currently investigating an issue affecting our platform, likely related to an ongoing AWS incident (https://health.aws.amazon.com/health/status). We will provide additional information on all affected components as soon as it becomes available.

  2. investigating Oct 20, 2025, 07:58 AM UTC

    We are continuing to investigate this issue.

  3. investigating Oct 20, 2025, 08:50 AM UTC

    APIM services were experiencing 500 errors due to the AWS incident. Our APIM services are now operating normally. We will continue to monitor our services closely.

  4. investigating Oct 20, 2025, 09:01 AM UTC

    Webhook services, which were previously experiencing increased latencies, are now operating normally. We will continue to monitor the situation closely.

  5. monitoring Oct 20, 2025, 10:00 AM UTC

    Workato services are recovering following the recent incident impacting AWS services in the US-EAST-1 Region. While AWS services are not yet fully restored, the Workato team has implemented remediation steps and is observing ongoing improvements. We are continuing to monitor the platform as it recovers.

  6. resolved Oct 20, 2025, 10:58 AM UTC

    This issue is now considered resolved on AWS side. Workato platform has returned to normal operation. Failed jobs may be repeated as needed. If you continue to experience any issues, please contact Workato Support at support.workato.com.

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Notice October 20, 2025 Chat Support Unavailable 2h 21m

Started Oct 20, 2025, 07:19 AM UTC· resolved Oct 20, 2025, 09:40 AM UTC

  1. identified Oct 20, 2025, 07:19 AM UTC

    We're experiencing issues with our chat support where the chat interface is stuck on loading and not appearing. This is due to an ongoing incident with our chat provider, Intercom. Our team is monitoring the situation closely. In the meantime, you can reach our support team via [email protected] or via our ticket portal https://support.workato.com/. We'll update you as soon as chat support is restored.

  2. resolved Oct 20, 2025, 09:40 AM UTC

    The issue has been resolved. Chat support is now loading and operating normally. Thank you for your patience.

Read the full incident report →