Workato incident

Workato Genie Performance Degradation with OpenAI LLM

Minor Resolved View vendor source →

Workato experienced a minor incident on February 13, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2026, 12:45 AM UTC
Resolved
Feb 12, 2026, 03:30 PM UTC
Duration
—
Detected by Pingoru
Feb 13, 2026, 12:45 AM UTC

Update timeline

  1. resolved Feb 13, 2026, 12:45 AM UTC

    On February 12, 2026, between approximately 03:22 PM and 08:12 PM UTC, the Workato platform experienced a degradation in its Genie services utilizing OpenAI LLM. Customers may have experienced genie response being returned as unformatted text. The issue has now been resolved, and customers should no longer be seeing unformatted responses from Genies. Please contact Workato Support (https://support.workato.com) or your assigned CSM if you have any questions or require assistance regarding this event.