Workato experienced a minor incident on December 19, 2025 affecting Workato GO, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 19, 2025, 05:50 PM UTC
We are investigating an issue impacting Workato Go Search. Customers may observe search results not being returned. We will share additional information as soon as it is available.
- investigating Dec 19, 2025, 06:34 PM UTC
We are continuing to investigate the issue. Customers may observe document indexing failures in addition to issues with searching for existing documentation. We will share additional information as soon as it is available.
- monitoring Dec 19, 2025, 07:02 PM UTC
Our team has taken steps to remediate the issue and is seeing improvement. We are continuing to monitor performance as it recovers.
- resolved Dec 19, 2025, 07:20 PM UTC
After further monitoring, this issue is now considered resolved. Customers may now be able to resume indexing their data sources, and search requests should return results successfully. If you continue to experience any issues, please contact Workato Support at https://support.workato.com.