WellSky Outage History

WellSky is up right now

There were 7 WellSky outages since February 16, 2026 totaling 95h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.careport.wellsky.com

Major March 16, 2026

Connect

Detected by Pingoru
Mar 16, 2026, 05:50 PM UTC
Resolved
Mar 17, 2026, 08:44 PM UTC
Duration
1d 2h
Affected: CarePort Connect
Timeline · 7 updates
  1. identified Mar 16, 2026, 05:50 PM UTC

    WellSky CarePort Connect has identified an issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS. Next Update - within 30 minutes

  2. identified Mar 16, 2026, 06:24 PM UTC

    WellSky has identified the issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS. Next Update - within 30 minutes

  3. monitoring Mar 16, 2026, 06:55 PM UTC

    WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date. Next Update - At 4 PM CT

  4. monitoring Mar 16, 2026, 09:10 PM UTC

    WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date. Next Update - On 3/17 at 9 AM CT

  5. monitoring Mar 17, 2026, 01:07 PM UTC

    WellSky continues to monitor ADT event notifications both in Connect and via email/SMS. Next Update - 12 PM CT

  6. monitoring Mar 17, 2026, 04:58 PM UTC

    WellSky continues to monitor ADT event notifications both in Connect and via email/SMS. Next Update - 4 PM CT

  7. resolved Mar 17, 2026, 08:44 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor March 11, 2026

CP Connect Performance Degradation

Detected by Pingoru
Mar 11, 2026, 12:58 PM UTC
Resolved
Mar 11, 2026, 04:04 PM UTC
Duration
3h 5m
Affected: CarePort Connect
Timeline · 4 updates
  1. investigating Mar 11, 2026, 12:58 PM UTC

    WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes

  2. monitoring Mar 11, 2026, 01:24 PM UTC

    WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

  3. monitoring Mar 11, 2026, 02:36 PM UTC

    WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

  4. resolved Mar 11, 2026, 04:04 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Notice March 7, 2026

Care Management/Referral Management Incomplete Functionality

Detected by Pingoru
Mar 07, 2026, 01:53 AM UTC
Resolved
Mar 09, 2026, 01:54 PM UTC
Duration
2d 12h
Affected: CarePort Care ManagementCarePort Referral Management
Timeline · 2 updates
  1. identified Mar 07, 2026, 01:53 AM UTC

    WellSky has identified the issue causing issue in our referral workflow that may cause a patient’s new referral to be unintentionally shared with providers associated with prior referrals for that same patient after a patient choice is made. Customer Impact In a limited number of cases, providers who were part of earlier referrals may have visibility into a newly created referral when they should not. This could result in confusion or unexpected notifications but does not impact the completion or clinical accuracy of the referral itself. Next Update - 09th March by 08:00 AM

  2. resolved Mar 09, 2026, 01:54 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor February 23, 2026

Discharge and Intake Performance Degradation

Detected by Pingoru
Feb 23, 2026, 04:59 PM UTC
Resolved
Feb 23, 2026, 06:29 PM UTC
Duration
1h 29m
Affected: CarePort DischargeCarePort Intake
Timeline · 3 updates
  1. investigating Feb 23, 2026, 04:59 PM UTC

    WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes

  2. monitoring Feb 23, 2026, 05:32 PM UTC

    WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

  3. resolved Feb 23, 2026, 06:29 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor February 18, 2026

Connect Issue issue

Detected by Pingoru
Feb 18, 2026, 09:24 AM UTC
Resolved
Feb 18, 2026, 09:47 AM UTC
Duration
23m
Affected: CarePort Connect
Timeline · 2 updates
  1. investigating Feb 18, 2026, 09:24 AM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. resolved Feb 18, 2026, 09:47 AM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor February 18, 2026

Care Management Issue issue

Detected by Pingoru
Feb 18, 2026, 09:23 AM UTC
Resolved
Feb 18, 2026, 10:58 AM UTC
Duration
1h 34m
Affected: CarePort Care Management
Timeline · 4 updates
  1. investigating Feb 18, 2026, 09:23 AM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Feb 18, 2026, 09:40 AM UTC

    The Solution is currently unavailable and we are working to restore service. Next Update - within 30 minutes

  3. monitoring Feb 18, 2026, 10:21 AM UTC

    WellSky has resolved the issue and the solution should now be available. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

  4. resolved Feb 18, 2026, 10:58 AM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor February 16, 2026

Discharge & Intake Issue

Detected by Pingoru
Feb 16, 2026, 06:10 PM UTC
Resolved
Feb 16, 2026, 08:20 PM UTC
Duration
2h 9m
Affected: CarePort DischargeCarePort Intake
Timeline · 4 updates
  1. investigating Feb 16, 2026, 06:10 PM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Feb 16, 2026, 06:14 PM UTC

    WellSky is investigating an issue causing degraded system performance and notification delays. Next Update - within 30 minutes

  3. monitoring Feb 16, 2026, 06:44 PM UTC

    WellSky has resolved the issue causing degraded system performance. However, users may still experience a temporary notification delay. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

  4. resolved Feb 16, 2026, 08:20 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Looking to track WellSky downtime and outages?

Pingoru polls WellSky's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when WellSky reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track WellSky alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring WellSky for free

5 free monitors · No credit card required