WellSky experienced a minor incident on October 14, 2026 affecting CarePort Guide, lasting 1h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 08:25 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Oct 14, 2026, 08:29 PM UTC
The Solution is currently unavailable and we are working to restore service. Next Update - within 30 minutes
- monitoring Oct 14, 2026, 09:10 PM UTC
WellSky has resolved the issue and the solution should now be available. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- resolved Oct 14, 2026, 10:15 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.