WellSky experienced a minor incident on September 9, 2026 affecting CarePort Connect and CarePort Interop, lasting 2h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 03:02 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Sep 09, 2026, 03:10 PM UTC
WellSky is investigating an issue causing the enterprise patient matching is experience delays on processing new events. CarePort Connect Patient Timeline may not reflect the latest events on a patient. Next Update - within 30 minutes
- monitoring Sep 09, 2026, 03:33 PM UTC
WellSky has resolved the issue causing the enterprise patient matching to experience delays in processing new events. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- resolved Sep 09, 2026, 05:11 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.