WellSky experienced a minor incident on July 24, 2025 affecting CarePort Care Management and CarePort Referral Management and 1 more component, lasting 4h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 24, 2025, 12:43 PM UTC
WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes
- investigating Jul 24, 2025, 12:56 PM UTC
WellSky is investigating an issue causing the Home Page to appear blank. Next Update - within 30 minutes
- investigating Jul 24, 2025, 01:00 PM UTC
WellSky is investigating an issue causing the Home Page to appear blank. Next Update - within 30 minutes
- investigating Jul 24, 2025, 01:33 PM UTC
WellSky continues to investigate an issue causing the Home Page to appear blank. Next Update - within 30 minutes
- investigating Jul 24, 2025, 01:42 PM UTC
WellSky continues to investigate an issue causing the Home Page to appear blank. Next Update - within 30 minutes
- investigating Jul 24, 2025, 02:00 PM UTC
WellSky continues to investigate an issue causing the Home Page to appear blank. Next Update - within 30 minutes
- investigating Jul 24, 2025, 02:26 PM UTC
WellSky continues to investigate an issue causing the Home Page to appear blank for Care Management, Referral Management, and Transition users. Next Update - within 30 minutes
- investigating Jul 24, 2025, 02:56 PM UTC
WellSky continues to investigate an issue causing the Home Page to appear blank for Care Management, Referral Management, and Transition users. Next Update - within 30 minutes
- monitoring Jul 24, 2025, 03:32 PM UTC
WellSky has resolved the issue causing the performance issues for Care Management, Referral Management, and Transition users. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.
- resolved Jul 24, 2025, 05:29 PM UTC
This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.