WellSky Outage History

Started Oct 14, 2026, 08:25 PM UTC· resolved Oct 14, 2026, 10:15 PM UTC

1. investigating Oct 14, 2026, 08:25 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Oct 14, 2026, 08:29 PM UTC

   The Solution is currently unavailable and we are working to restore service. Next Update - within 30 minutes

3. monitoring Oct 14, 2026, 09:10 PM UTC

   WellSky has resolved the issue and the solution should now be available. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

4. resolved Oct 14, 2026, 10:15 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Oct 13, 2026, 04:57 PM UTC· resolved Oct 15, 2026, 03:15 AM UTC

1. investigating Oct 13, 2026, 04:57 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Oct 13, 2026, 04:59 PM UTC

   WellSky is investigating an issue causing forms to not open. Next Update - within 30 minutes

3. investigating Oct 13, 2026, 05:29 PM UTC

   WellSky is investigating an issue causing forms to not open. Next Update - within 30 minutes

4. identified Oct 13, 2026, 06:05 PM UTC

   WellSky has identified the issue causing forms to not open and are currently working on a resolution. Next Update - 5 PM CT

5. identified Oct 14, 2026, 05:51 AM UTC

   WellSky has identified the issue causing forms to not open and are currently working on a resolution. Next Update - 11 AM CT on 10/14

6. identified Oct 14, 2026, 03:58 PM UTC

   WellSky has identified the issue causing forms to not open and are currently working on a resolution. Next Update - 8 PM CT

7. resolved Oct 15, 2026, 03:15 AM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Sep 09, 2026, 03:02 PM UTC· resolved Sep 09, 2026, 05:11 PM UTC

1. investigating Sep 09, 2026, 03:02 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Sep 09, 2026, 03:10 PM UTC

   WellSky is investigating an issue causing the enterprise patient matching is experience delays on processing new events. CarePort Connect Patient Timeline may not reflect the latest events on a patient. Next Update - within 30 minutes

3. monitoring Sep 09, 2026, 03:33 PM UTC

   WellSky has resolved the issue causing the enterprise patient matching to experience delays in processing new events. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

4. resolved Sep 09, 2026, 05:11 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Aug 28, 2026, 06:45 PM UTC· resolved Aug 28, 2026, 06:53 PM UTC

1. investigating Aug 28, 2026, 06:45 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Aug 28, 2026, 06:51 PM UTC

   The Solution is currently unavailable and we are working to restore service. Next Update - within 30 minutes

3. resolved Aug 28, 2026, 06:53 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Aug 25, 2026, 07:19 PM UTC· resolved Aug 25, 2026, 09:06 PM UTC

1. investigating Aug 25, 2026, 07:19 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Aug 25, 2026, 07:23 PM UTC

   WellSky is investigating an issue where some clients are not able to reach our FaxAttach fax numbers. Next Update - within 30 minutes

3. investigating Aug 25, 2026, 07:53 PM UTC

   WellSky is investigating an issue where some clients are not able to reach our FaxAttach fax numbers. Next Update - within 30 minutes

4. monitoring Aug 25, 2026, 08:03 PM UTC

   WellSky has resolved the issue causing clients to be unable to reach our FaxAttach fax numbers. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

5. resolved Aug 25, 2026, 09:06 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Aug 18, 2026, 05:10 PM UTC· resolved Aug 18, 2026, 06:05 PM UTC

1. investigating Aug 18, 2026, 05:10 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Aug 18, 2026, 05:28 PM UTC

   The Solution is currently unavailable and we are working to restore service. Next Update - within 30 minutes

3. resolved Aug 18, 2026, 06:05 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Aug 10, 2026, 01:08 PM UTC· resolved Aug 10, 2026, 01:34 PM UTC

1. investigating Aug 10, 2026, 01:08 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Aug 10, 2026, 01:28 PM UTC

   WellSky is investigating an issue that impacts Insight clients causing a 500 error. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - within 30 minutes

3. resolved Aug 10, 2026, 01:34 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Jul 15, 2026, 04:56 PM UTC· resolved Jul 15, 2026, 10:01 PM UTC

1. investigating Jul 15, 2026, 04:56 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Jul 15, 2026, 05:05 PM UTC

   WellSky is investigating an issue causing degraded system performance and clients may experience issues with document loading and combining. Next Update - within 30 minutes

3. investigating Jul 15, 2026, 05:34 PM UTC

   WellSky continues to investigate an issue causing degraded system performance and clients may experience issues with document loading and combining. Next Update - within 30 minutes

4. monitoring Jul 15, 2026, 06:14 PM UTC

   WellSky has resolved the issue causing degraded system performance and clients may experience issues with document loading and combining. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

5. resolved Jul 15, 2026, 10:01 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Jul 08, 2026, 07:38 PM UTC· resolved Jul 08, 2026, 07:56 PM UTC

1. investigating Jul 08, 2026, 07:38 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. identified Jul 08, 2026, 07:46 PM UTC

   WellSky has identified an issue in the CarePort Insight application with the Market Benchmark row on the SNF Market Analytics page. We have found the root cause and are working on deploying a fix now. Next Update - within 30 minutes

3. resolved Jul 08, 2026, 07:56 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Jun 02, 2026, 05:46 PM UTC· resolved Jun 04, 2026, 04:15 PM UTC

1. investigating Jun 02, 2026, 05:46 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. identified Jun 02, 2026, 05:59 PM UTC

   WellSky has identified an issue impacting new and existing referrals causing some to have missing updates or static data. Next Update - 2:30 PM CT

3. identified Jun 02, 2026, 07:36 PM UTC

   WellSky has identified an issue impacting new and existing referrals causing some to have missing updates or static data. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 3:30 PM CT

4. identified Jun 02, 2026, 08:30 PM UTC

   WellSky continues to work on the resolution for an issue impacting new and existing referrals causing some to have missing updates or static data. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 5:00 PM CT

5. identified Jun 02, 2026, 09:52 PM UTC

   WellSky continues to work on the resolution for an issue impacting new and existing referrals causing some to have missing updates or static data. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 6/3 @ 9:00 AM CT

6. identified Jun 03, 2026, 02:50 PM UTC

   WellSky has corrected many of the impacted referrals and continues to work on identifying and correcting any additional referrals that are impacted. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 5 PM CT

7. identified Jun 03, 2026, 09:13 PM UTC

   WellSky has corrected many of the impacted referrals, and is continuing to validate that all impacted referrals are identified and corrected. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 6/4/2026 @ 12 PM CT

8. resolved Jun 04, 2026, 04:15 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Jun 01, 2026, 02:39 PM UTC· resolved Jun 02, 2026, 02:17 AM UTC

1. investigating Jun 01, 2026, 02:39 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Jun 01, 2026, 02:47 PM UTC

   WellSky is investigating an issue causing some patients to not appear in the solution. Next Update - within 30 minutes

3. investigating Jun 01, 2026, 03:13 PM UTC

   WellSky is investigating an issue causing some patients to not appear in the solution. Next Update - within 30 minutes

4. investigating Jun 01, 2026, 03:46 PM UTC

   WellSky is investigating an issue causing some patients to not appear in the solution. Next Update - within 60 minutes

5. identified Jun 01, 2026, 04:46 PM UTC

   WellSky has identified the issue causing some patients to not appear in the solution. Next Update - within 60 minutes

6. identified Jun 01, 2026, 05:44 PM UTC

   WellSky has identified the issue causing some patients to not appear in the solution. We thank you for your patience as we continue to work towards a resolution. Next Update - within 60 minutes

7. identified Jun 01, 2026, 06:19 PM UTC

   WellSky has identified the issue causing some patients to not appear in the solution. We thank you for your patience as we continue to work towards a resolution. Next Update - within 60 minutes

8. identified Jun 01, 2026, 08:26 PM UTC

   WellSky has identified the issue causing some patients to not appear in the solution, this should not impact any new patients going forward. WellSky continues to work to restore the missing patients in the solution. We thank you for your patience as we continue to work towards a resolution. Next Update - 6/2 @ 12 PM CT

9. resolved Jun 02, 2026, 02:17 AM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Mar 16, 2026, 05:50 PM UTC· resolved Mar 17, 2026, 08:44 PM UTC

1. identified Mar 16, 2026, 05:50 PM UTC

   WellSky CarePort Connect has identified an issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS. Next Update - within 30 minutes

2. identified Mar 16, 2026, 06:24 PM UTC

   WellSky has identified the issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS. Next Update - within 30 minutes

3. monitoring Mar 16, 2026, 06:55 PM UTC

   WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date. Next Update - At 4 PM CT

4. monitoring Mar 16, 2026, 09:10 PM UTC

   WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date. Next Update - On 3/17 at 9 AM CT

5. monitoring Mar 17, 2026, 01:07 PM UTC

   WellSky continues to monitor ADT event notifications both in Connect and via email/SMS. Next Update - 12 PM CT

6. monitoring Mar 17, 2026, 04:58 PM UTC

   WellSky continues to monitor ADT event notifications both in Connect and via email/SMS. Next Update - 4 PM CT

7. resolved Mar 17, 2026, 08:44 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Mar 11, 2026, 12:58 PM UTC· resolved Mar 11, 2026, 04:04 PM UTC

1. investigating Mar 11, 2026, 12:58 PM UTC

   WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes

2. monitoring Mar 11, 2026, 01:24 PM UTC

   WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

3. monitoring Mar 11, 2026, 02:36 PM UTC

   WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

4. resolved Mar 11, 2026, 04:04 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Mar 07, 2026, 01:53 AM UTC· resolved Mar 09, 2026, 01:54 PM UTC

1. identified Mar 07, 2026, 01:53 AM UTC

   WellSky has identified the issue causing issue in our referral workflow that may cause a patient’s new referral to be unintentionally shared with providers associated with prior referrals for that same patient after a patient choice is made. Customer Impact In a limited number of cases, providers who were part of earlier referrals may have visibility into a newly created referral when they should not. This could result in confusion or unexpected notifications but does not impact the completion or clinical accuracy of the referral itself. Next Update - 09th March by 08:00 AM

2. resolved Mar 09, 2026, 01:54 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Feb 23, 2026, 04:59 PM UTC· resolved Feb 23, 2026, 06:29 PM UTC

1. investigating Feb 23, 2026, 04:59 PM UTC

   WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes

2. monitoring Feb 23, 2026, 05:32 PM UTC

   WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

3. resolved Feb 23, 2026, 06:29 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Feb 18, 2026, 09:24 AM UTC· resolved Feb 18, 2026, 09:47 AM UTC

1. investigating Feb 18, 2026, 09:24 AM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. resolved Feb 18, 2026, 09:47 AM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Feb 18, 2026, 09:23 AM UTC· resolved Feb 18, 2026, 10:58 AM UTC

1. investigating Feb 18, 2026, 09:23 AM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Feb 18, 2026, 09:40 AM UTC

   The Solution is currently unavailable and we are working to restore service. Next Update - within 30 minutes

3. monitoring Feb 18, 2026, 10:21 AM UTC

   WellSky has resolved the issue and the solution should now be available. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

4. resolved Feb 18, 2026, 10:58 AM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Dec 11, 2025, 04:59 PM UTC· resolved Dec 11, 2025, 05:22 PM UTC

1. investigating Dec 11, 2025, 04:59 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Dec 11, 2025, 05:09 PM UTC

   WellSky is investigating an issue causing users to be unable to locate patient records, update records and send referrals. Next Update - within 30 minutes

3. resolved Dec 11, 2025, 05:22 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Dec 07, 2025, 05:31 PM UTC· resolved Dec 07, 2025, 06:28 PM UTC

1. investigating Dec 07, 2025, 05:31 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Dec 07, 2025, 05:32 PM UTC

   We are continuing to investigate this issue.

3. investigating Dec 07, 2025, 06:10 PM UTC

   Wellsky is currently experiencing an issue that is causing users to receive a 503 service temporarily unavailable error. CarePort Discharge/Intake users are requested to clear their browser cache and cookies as a troubleshooting step. Next Update - within 30 minutes

4. resolved Dec 07, 2025, 06:28 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Oct 28, 2025, 03:30 AM UTC· resolved Oct 28, 2025, 12:06 PM UTC

1. investigating Oct 28, 2025, 03:30 AM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Oct 28, 2025, 03:37 AM UTC

   WellSky is investigating an issue with intermittent interface connectivity for both inbound and outbound connections. Next Update - within 60 minutes

3. investigating Oct 28, 2025, 04:56 AM UTC

   WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - within 60 minutes

4. investigating Oct 28, 2025, 06:00 AM UTC

   WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 3:00 AM CT

5. investigating Oct 28, 2025, 08:06 AM UTC

   WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 7:00 AM CT

6. investigating Oct 28, 2025, 12:01 PM UTC

   WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 10:00 AM CT

7. resolved Oct 28, 2025, 12:06 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Sep 28, 2025, 02:53 AM UTC· resolved Sep 28, 2025, 03:35 AM UTC

1. investigating Sep 28, 2025, 02:53 AM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Sep 28, 2025, 03:03 AM UTC

   WellSky is investigating an issue causing interface message delays. Next Update - within 60 minutes

3. resolved Sep 28, 2025, 03:35 AM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Sep 17, 2025, 04:19 PM UTC· resolved Sep 18, 2025, 04:34 AM UTC

1. investigating Sep 17, 2025, 04:19 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Sep 17, 2025, 04:23 PM UTC

   WellSky is investigating an issue causing clinicals to not load for Transition users. Next Update - within 30 minutes

3. investigating Sep 17, 2025, 04:57 PM UTC

   WellSky is investigating an issue causing intermittent issues with clinicals not loading for Transition users. Next Update - within 30 minutes

4. investigating Sep 17, 2025, 05:23 PM UTC

   WellSky is investigating an issue causing intermittent issues with clinicals not loading for Transition users. Next Update - within 30 minutes

5. investigating Sep 17, 2025, 05:57 PM UTC

   WellSky is investigating an issue causing intermittent issues with clinicals not loading for Transition users. Next Update - within 60 minutes

6. investigating Sep 17, 2025, 06:59 PM UTC

   WellSky is investigating an issue causing all Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to access the application. Next Update - within 30 minutes

7. investigating Sep 17, 2025, 07:33 PM UTC

   WellSky is investigating an issue causing all Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to access the application. Next Update - within 30 minutes

8. investigating Sep 17, 2025, 07:36 PM UTC

   WellSky is investigating an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. Next Update - within 30 minutes

9. investigating Sep 17, 2025, 08:13 PM UTC

   WellSky is investigating an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We are seeing incremental performance improvements as we work towards a full resolution. Next Update - within 30 minutes

10. investigating Sep 17, 2025, 08:52 PM UTC

    WellSky continues to investigate an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We are seeing incremental performance improvements as we work towards a full resolution. Next Update - within 30 minutes

11. identified Sep 17, 2025, 09:28 PM UTC

    WellSky continues to investigate an issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We have an urgent maintenance scheduled for 8:00PM - 9:00PM CST tonight. We expect incremental performance improvements until final resolution. Next Update - by 9:15PM CST

12. monitoring Sep 18, 2025, 02:24 AM UTC

    WellSky has resolved the issue causing some Care Management, Transition, Referral Management, and CarePort Referral Intake users to not be able to navigate the application. We are still investigating the intermittent issue causing clinicals to not load for Transition users. We will continue to monitor closely over the next 60 minutes. If you are still experiencing performance issue, please reach out to support.

13. resolved Sep 18, 2025, 04:34 AM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Sep 05, 2025, 08:05 PM UTC· resolved Sep 06, 2025, 01:24 PM UTC

1. investigating Sep 05, 2025, 08:05 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Sep 05, 2025, 08:17 PM UTC

   WellSky is investigating an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes

3. investigating Sep 05, 2025, 08:43 PM UTC

   WellSky continues to investigate an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes

4. investigating Sep 05, 2025, 08:50 PM UTC

   WellSky continues to investigate an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes

5. identified Sep 05, 2025, 09:16 PM UTC

   WellSky has identified an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 60 minutes

6. monitoring Sep 05, 2025, 10:43 PM UTC

   WellSky has resolved the issue that was causing a 500 Server Error when users attempted to print using the PrinterQ virtual printer. We will continue to monitor the situation closely throughout the weekend. If you experience any further issues, please contact Client Support. Workaround Available: In the meantime should you encounter any issues you may use the Inbound Fax option to attach documents Next Update - 9/8/2025 at 10 AM CT

7. resolved Sep 06, 2025, 01:24 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Aug 22, 2025, 08:21 PM UTC· resolved Aug 25, 2025, 02:05 PM UTC

1. monitoring Aug 22, 2025, 08:21 PM UTC

   Dear Client, Earlier today, you may have received an email with the subject line “Welcome to WellSky Customer Community!” from “Coding” ([email protected]). This message was sent in error during internal testing. We want to reassure you that: The message is not malicious and is not a phishing attempt. Your account and information remain secure. No action is required on your part; please disregard the message. We apologize for any confusion this may have caused and appreciate your understanding. Sincerely, WellSky

2. resolved Aug 25, 2025, 02:05 PM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Started Jul 18, 2025, 04:33 PM UTC· resolved Jul 19, 2025, 01:36 AM UTC

1. investigating Jul 18, 2025, 04:33 PM UTC

   WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

2. investigating Jul 18, 2025, 04:38 PM UTC

   WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes

3. investigating Jul 18, 2025, 04:44 PM UTC

   WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed. Next Update - within 30 minutes

4. investigating Jul 18, 2025, 05:14 PM UTC

   WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed. Next Update - within 30 minutes

5. investigating Jul 18, 2025, 05:49 PM UTC

   WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed. Next Update - 4 PM CT

6. investigating Jul 18, 2025, 08:44 PM UTC

   WellSky continues to investigate an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed. Next Update - 6 PM CT

7. investigating Jul 18, 2025, 11:28 PM UTC

   WellSky continues to investigate an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Extracts will also be delayed. Next Update - 9 PM CT.

8. monitoring Jul 19, 2025, 12:17 AM UTC

   WellSky has resolved the issue causing degraded system performance. Clients should no longer have trouble logging into accounts or loading pages. Extracts have resumed. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

9. resolved Jul 19, 2025, 01:36 AM UTC

   This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

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