WellSky Outage History

WellSky is up right now

WellSky had 19 outages in the last 2 years totaling 316h 45m of downtime — averaging 0.8 incidents per month.

There were 19 WellSky outages since July 18, 2025 totaling 316h 45m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.careport.wellsky.com

Minor June 22, 2026

Connect issue

Detected by Pingoru
Jun 22, 2026, 09:15 PM UTC
Resolved
Jun 23, 2026, 02:59 PM UTC
Duration
17h 43m
Affected: CarePort Connect
Timeline · 4 updates
  1. investigating Jun 22, 2026, 09:15 PM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. identified Jun 22, 2026, 09:28 PM UTC

    WellSky has identified the issue causing delays in seeing new events in Connect. Next Update - 6/23/2026 at 8 AM CT

  3. identified Jun 23, 2026, 12:55 PM UTC

    WellSky has identified the issue causing delays in displaying new events in Connect and is actively working toward a resolution. Next Update - 11 AM CT

  4. resolved Jun 23, 2026, 02:59 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor June 2, 2026

CarePort Referral Intake, Discharge, and Intake issue

Detected by Pingoru
Jun 02, 2026, 05:46 PM UTC
Resolved
Jun 04, 2026, 04:15 PM UTC
Duration
1d 22h
Affected: CarePort Referral IntakeCarePort DischargeCarePort Intake
Timeline · 8 updates
  1. investigating Jun 02, 2026, 05:46 PM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. identified Jun 02, 2026, 05:59 PM UTC

    WellSky has identified an issue impacting new and existing referrals causing some to have missing updates or static data. Next Update - 2:30 PM CT

  3. identified Jun 02, 2026, 07:36 PM UTC

    WellSky has identified an issue impacting new and existing referrals causing some to have missing updates or static data. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 3:30 PM CT

  4. identified Jun 02, 2026, 08:30 PM UTC

    WellSky continues to work on the resolution for an issue impacting new and existing referrals causing some to have missing updates or static data. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 5:00 PM CT

  5. identified Jun 02, 2026, 09:52 PM UTC

    WellSky continues to work on the resolution for an issue impacting new and existing referrals causing some to have missing updates or static data. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 6/3 @ 9:00 AM CT

  6. identified Jun 03, 2026, 02:50 PM UTC

    WellSky has corrected many of the impacted referrals and continues to work on identifying and correcting any additional referrals that are impacted. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 5 PM CT

  7. identified Jun 03, 2026, 09:13 PM UTC

    WellSky has corrected many of the impacted referrals, and is continuing to validate that all impacted referrals are identified and corrected. Thank you for you patience while we are continuing to work towards resolving this issue. Next Update - 6/4/2026 @ 12 PM CT

  8. resolved Jun 04, 2026, 04:15 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Major March 16, 2026

Connect

Detected by Pingoru
Mar 16, 2026, 05:50 PM UTC
Resolved
Mar 17, 2026, 08:44 PM UTC
Duration
1d 2h
Affected: CarePort Connect
Timeline · 7 updates
  1. identified Mar 16, 2026, 05:50 PM UTC

    WellSky CarePort Connect has identified an issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS. Next Update - within 30 minutes

  2. identified Mar 16, 2026, 06:24 PM UTC

    WellSky has identified the issue with ADT event processing. The issue is being worked on. Please expect delays in ADT event notifications both in Connect and via email/SMS. Next Update - within 30 minutes

  3. monitoring Mar 16, 2026, 06:55 PM UTC

    WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date. Next Update - At 4 PM CT

  4. monitoring Mar 16, 2026, 09:10 PM UTC

    WellSky has resolved the issue with ADT event processing. As we work to process the backlog, expect delays in ADT event notifications both in Connect and via email/SMS. We will update once the backlog is up-to-date. Next Update - On 3/17 at 9 AM CT

  5. monitoring Mar 17, 2026, 01:07 PM UTC

    WellSky continues to monitor ADT event notifications both in Connect and via email/SMS. Next Update - 12 PM CT

  6. monitoring Mar 17, 2026, 04:58 PM UTC

    WellSky continues to monitor ADT event notifications both in Connect and via email/SMS. Next Update - 4 PM CT

  7. resolved Mar 17, 2026, 08:44 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor March 11, 2026

CP Connect Performance Degradation

Detected by Pingoru
Mar 11, 2026, 12:58 PM UTC
Resolved
Mar 11, 2026, 04:04 PM UTC
Duration
3h 5m
Affected: CarePort Connect
Timeline · 4 updates
  1. investigating Mar 11, 2026, 12:58 PM UTC

    WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes

  2. monitoring Mar 11, 2026, 01:24 PM UTC

    WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

  3. monitoring Mar 11, 2026, 02:36 PM UTC

    WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

  4. resolved Mar 11, 2026, 04:04 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Notice March 7, 2026

Care Management/Referral Management Incomplete Functionality

Detected by Pingoru
Mar 07, 2026, 01:53 AM UTC
Resolved
Mar 09, 2026, 01:54 PM UTC
Duration
2d 12h
Affected: CarePort Care ManagementCarePort Referral Management
Timeline · 2 updates
  1. identified Mar 07, 2026, 01:53 AM UTC

    WellSky has identified the issue causing issue in our referral workflow that may cause a patient’s new referral to be unintentionally shared with providers associated with prior referrals for that same patient after a patient choice is made. Customer Impact In a limited number of cases, providers who were part of earlier referrals may have visibility into a newly created referral when they should not. This could result in confusion or unexpected notifications but does not impact the completion or clinical accuracy of the referral itself. Next Update - 09th March by 08:00 AM

  2. resolved Mar 09, 2026, 01:54 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor February 23, 2026

Discharge and Intake Performance Degradation

Detected by Pingoru
Feb 23, 2026, 04:59 PM UTC
Resolved
Feb 23, 2026, 06:29 PM UTC
Duration
1h 29m
Affected: CarePort DischargeCarePort Intake
Timeline · 3 updates
  1. investigating Feb 23, 2026, 04:59 PM UTC

    WellSky is investigating an issue causing degraded system performance and clients may have trouble logging into accounts or loading pages. Next Update - within 30 minutes

  2. monitoring Feb 23, 2026, 05:32 PM UTC

    WellSky has resolved the issue causing degraded system performance. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

  3. resolved Feb 23, 2026, 06:29 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor February 18, 2026

Connect Issue issue

Detected by Pingoru
Feb 18, 2026, 09:24 AM UTC
Resolved
Feb 18, 2026, 09:47 AM UTC
Duration
23m
Affected: CarePort Connect
Timeline · 2 updates
  1. investigating Feb 18, 2026, 09:24 AM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. resolved Feb 18, 2026, 09:47 AM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor February 18, 2026

Care Management Issue issue

Detected by Pingoru
Feb 18, 2026, 09:23 AM UTC
Resolved
Feb 18, 2026, 10:58 AM UTC
Duration
1h 34m
Affected: CarePort Care Management
Timeline · 4 updates
  1. investigating Feb 18, 2026, 09:23 AM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Feb 18, 2026, 09:40 AM UTC

    The Solution is currently unavailable and we are working to restore service. Next Update - within 30 minutes

  3. monitoring Feb 18, 2026, 10:21 AM UTC

    WellSky has resolved the issue and the solution should now be available. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

  4. resolved Feb 18, 2026, 10:58 AM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor February 16, 2026

Discharge & Intake Issue

Detected by Pingoru
Feb 16, 2026, 06:10 PM UTC
Resolved
Feb 16, 2026, 08:20 PM UTC
Duration
2h 9m
Affected: CarePort DischargeCarePort Intake
Timeline · 4 updates
  1. investigating Feb 16, 2026, 06:10 PM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Feb 16, 2026, 06:14 PM UTC

    WellSky is investigating an issue causing degraded system performance and notification delays. Next Update - within 30 minutes

  3. monitoring Feb 16, 2026, 06:44 PM UTC

    WellSky has resolved the issue causing degraded system performance. However, users may still experience a temporary notification delay. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

  4. resolved Feb 16, 2026, 08:20 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor December 11, 2025

Care Management & Transition Issue

Detected by Pingoru
Dec 11, 2025, 04:59 PM UTC
Resolved
Dec 11, 2025, 05:22 PM UTC
Duration
22m
Affected: CarePort Care ManagementCarePort Transition
Timeline · 3 updates
  1. investigating Dec 11, 2025, 04:59 PM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Dec 11, 2025, 05:09 PM UTC

    WellSky is investigating an issue causing users to be unable to locate patient records, update records and send referrals. Next Update - within 30 minutes

  3. resolved Dec 11, 2025, 05:22 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor December 7, 2025

Discharge Issue issue

Detected by Pingoru
Dec 07, 2025, 05:31 PM UTC
Resolved
Dec 07, 2025, 06:28 PM UTC
Duration
57m
Affected: CarePort DischargeCarePort Intake
Timeline · 4 updates
  1. investigating Dec 07, 2025, 05:31 PM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Dec 07, 2025, 05:32 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 07, 2025, 06:10 PM UTC

    Wellsky is currently experiencing an issue that is causing users to receive a 503 service temporarily unavailable error. CarePort Discharge/Intake users are requested to clear their browser cache and cookies as a troubleshooting step. Next Update - within 30 minutes

  4. resolved Dec 07, 2025, 06:28 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor October 28, 2025

Discharge Issue

Detected by Pingoru
Oct 28, 2025, 03:30 AM UTC
Resolved
Oct 28, 2025, 12:06 PM UTC
Duration
8h 36m
Affected: CarePort Discharge
Timeline · 7 updates
  1. investigating Oct 28, 2025, 03:30 AM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Oct 28, 2025, 03:37 AM UTC

    WellSky is investigating an issue with intermittent interface connectivity for both inbound and outbound connections. Next Update - within 60 minutes

  3. investigating Oct 28, 2025, 04:56 AM UTC

    WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - within 60 minutes

  4. investigating Oct 28, 2025, 06:00 AM UTC

    WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 3:00 AM CT

  5. investigating Oct 28, 2025, 08:06 AM UTC

    WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 7:00 AM CT

  6. investigating Oct 28, 2025, 12:01 PM UTC

    WellSky is currently investigating an issue causing intermittent interface connectivity issues for inbound and outbound connections. Preliminary findings indicate that the disruption originates outside of our environment, and we are working with our vendors to expedite a resolution. Next Update - 10/28 at 10:00 AM CT

  7. resolved Oct 28, 2025, 12:06 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor September 28, 2025

Care Management Issue

Detected by Pingoru
Sep 28, 2025, 02:53 AM UTC
Resolved
Sep 28, 2025, 03:35 AM UTC
Duration
41m
Affected: CarePort Care Management
Timeline · 3 updates
  1. investigating Sep 28, 2025, 02:53 AM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Sep 28, 2025, 03:03 AM UTC

    WellSky is investigating an issue causing interface message delays. Next Update - within 60 minutes

  3. resolved Sep 28, 2025, 03:35 AM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Minor September 5, 2025

CarePort Discharge Issue

Detected by Pingoru
Sep 05, 2025, 08:05 PM UTC
Resolved
Sep 06, 2025, 01:24 PM UTC
Duration
17h 18m
Affected: CarePort ConnectCarePort Discharge
Timeline · 7 updates
  1. investigating Sep 05, 2025, 08:05 PM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Sep 05, 2025, 08:17 PM UTC

    WellSky is investigating an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes

  3. investigating Sep 05, 2025, 08:43 PM UTC

    WellSky continues to investigate an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes

  4. investigating Sep 05, 2025, 08:50 PM UTC

    WellSky continues to investigate an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 30 minutes

  5. identified Sep 05, 2025, 09:16 PM UTC

    WellSky has identified an issue causing 500 Server Error when users are attempting to print using the PrinterQ virtual printer. Next Update - within 60 minutes

  6. monitoring Sep 05, 2025, 10:43 PM UTC

    WellSky has resolved the issue that was causing a 500 Server Error when users attempted to print using the PrinterQ virtual printer. We will continue to monitor the situation closely throughout the weekend. If you experience any further issues, please contact Client Support. Workaround Available: In the meantime should you encounter any issues you may use the Inbound Fax option to attach documents Next Update - 9/8/2025 at 10 AM CT

  7. resolved Sep 06, 2025, 01:24 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →

Notice August 22, 2025

Inadvertent Welcome Email (Please Read)

Detected by Pingoru
Aug 22, 2025, 08:21 PM UTC
Resolved
Aug 25, 2025, 02:05 PM UTC
Duration
2d 17h
Affected: CarePort Care ManagementCarePort Referral ManagementCarePort Referral IntakeCarePort GuideCarePort ConnectCarePort InsightCarePort DischargeCarePort IntakeCarePort InteropCarePort Transition
Timeline · 2 updates
  1. monitoring Aug 22, 2025, 08:21 PM UTC

    Dear Client, Earlier today, you may have received an email with the subject line “Welcome to WellSky Customer Community!” from “Coding” ([email protected]). This message was sent in error during internal testing. We want to reassure you that: The message is not malicious and is not a phishing attempt. Your account and information remain secure. No action is required on your part; please disregard the message. We apologize for any confusion this may have caused and appreciate your understanding. Sincerely, WellSky

  2. resolved Aug 25, 2025, 02:05 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Read the full incident report →