VitalSource Outage History

VitalSource is up right now

VitalSource had 23 outages in the last 2 years totaling 135h 53m of downtime — averaging 0.9 incidents per month.

There were 23 VitalSource outages since June 22, 2024 totaling 135h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.vitalsource.com

Notice May 4, 2026

Instructure Security Incident

Detected by Pingoru
May 04, 2026, 04:02 PM UTC
Resolved
May 06, 2026, 02:04 PM UTC
Duration
1d 22h
Timeline · 2 updates
  1. monitoring May 04, 2026, 04:02 PM UTC

    Instructure has confirmed a security Incident on their systems. Although VitalSource has not been impacted, we are monitoring our integrations with them closely and assisting Instructure where feasible. For more information, go to: https://status.instructure.com.

  2. resolved May 06, 2026, 02:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 28, 2026

store and ecommmerce platform is having issues

Detected by Pingoru
Mar 28, 2026, 12:55 AM UTC
Resolved
Mar 28, 2026, 01:19 AM UTC
Duration
23m
Affected: Store, Sampling and Ecommerce Platform
Timeline · 3 updates
  1. investigating Mar 28, 2026, 12:55 AM UTC

    We are currently investigating this issue.

  2. monitoring Mar 28, 2026, 01:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 28, 2026, 01:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2026

Third-Party Integration Disruption – MBS

Detected by Pingoru
Mar 10, 2026, 12:49 PM UTC
Resolved
Mar 12, 2026, 12:42 PM UTC
Duration
1d 23h
Affected: Verba Compare
Timeline · 2 updates
  1. identified Mar 10, 2026, 12:49 PM UTC

    We are aware of an issue affecting the MBS/Verba integration that may impact course material shopping for students at MBS-connected institutions. Additionally, students with recent enrollment changes (new enrollments or newly added sections) may experience access delays. Students with existing enrollments are unaffected. This issue originates with MBS and is currently under investigation by their team. VitalSource systems are fully operational. We are in direct contact with MBS and are actively monitoring. We will provide updates as the situation develops.

  2. resolved Mar 12, 2026, 12:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 27, 2026

Service Disruption

Detected by Pingoru
Jan 27, 2026, 02:22 AM UTC
Resolved
Jan 27, 2026, 03:14 AM UTC
Duration
52m
Affected: Store, Sampling and Ecommerce PlatformAkademos TextbookX
Timeline · 5 updates
  1. investigating Jan 27, 2026, 02:22 AM UTC

    We are investigating an issue affecting checkout on our store platform.

  2. investigating Jan 27, 2026, 02:29 AM UTC

    We are continuing to investigate this issue.

  3. identified Jan 27, 2026, 02:53 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jan 27, 2026, 02:55 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 27, 2026, 03:14 AM UTC

    This incident has been resolved. A failure in one of our underlying services caused this disruption, but we have successfully restored service.

Read the full incident report →

Notice November 18, 2025

Cloudflare Service Disruption Impacting VitalSource Services

Detected by Pingoru
Nov 18, 2025, 02:53 PM UTC
Resolved
Nov 18, 2025, 06:33 PM UTC
Duration
3h 39m
Timeline · 2 updates
  1. monitoring Nov 18, 2025, 02:53 PM UTC

    We are currently experiencing intermittent availability issues across VitalSource services due to an ongoing incident with our upstream provider, Cloudflare. While Cloudflare updates indicate a fix has been implemented, we are continuing to observe impact on our platforms. We are actively monitoring the situation and Cloudflare's official status updates here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7

  2. resolved Nov 18, 2025, 06:33 PM UTC

    Cloudflare has reported that its services are currently operating normally. They are no longer observing elevated errors or latency across the Cloudflare network.

Read the full incident report →

Critical September 23, 2025

Service Disruption Impacting Explore

Detected by Pingoru
Sep 23, 2025, 10:15 PM UTC
Resolved
Sep 23, 2025, 11:39 PM UTC
Duration
1h 23m
Affected: VitalSource Explore
Timeline · 3 updates
  1. investigating Sep 23, 2025, 10:15 PM UTC

    We are currently investigating this issue.

  2. monitoring Sep 23, 2025, 10:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2025, 11:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 25, 2025

We are experiencing degraded performance across our systems

Detected by Pingoru
Aug 25, 2025, 02:45 PM UTC
Resolved
Aug 25, 2025, 09:09 PM UTC
Duration
6h 23m
Affected: V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformVitalSource ExploreAnalyticsAcrobatiqVerba CollectVerba ConnectVerba CompeteVerba CompareAkademos TextbookX
Timeline · 9 updates

Read the full incident report →

Notice August 19, 2025

Launch Performance Issues

Detected by Pingoru
Aug 19, 2025, 06:55 PM UTC
Resolved
Aug 19, 2025, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 19, 2025, 06:55 PM UTC

    Between 11:15 and 11:50 am ET on August 19, our Launch service experienced degraded performance due to excessive database load from background job activity, which our teams quickly identified and resolved by isolating the problematic processes.

Read the full incident report →

Major August 18, 2025

Slowness and intermitent issues in our ecosystem

Detected by Pingoru
Aug 18, 2025, 08:12 PM UTC
Resolved
Aug 18, 2025, 09:01 PM UTC
Duration
48m
Affected: VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations
Timeline · 2 updates
  1. investigating Aug 18, 2025, 08:12 PM UTC

    We are currently investigating this issue.

  2. resolved Aug 18, 2025, 09:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 18, 2025

Issues accross our Ecosystem

Detected by Pingoru
Jul 18, 2025, 03:19 PM UTC
Resolved
Jul 18, 2025, 04:20 PM UTC
Duration
1h
Affected: V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformVitalSource ExploreAnalyticsAcrobatiqVerba CollectVerba ConnectVerba CompeteVerba CompareAkademos TextbookX
Timeline · 5 updates
  1. investigating Jul 18, 2025, 03:19 PM UTC

    We are investigating this issue, early indicators are that this is related to broad Google Cloud Issues

  2. monitoring Jul 18, 2025, 04:02 PM UTC

    It appears Google Cloud has stablilized issues, we have recovered, we are monitoring for any lingering issues.

  3. monitoring Jul 18, 2025, 04:04 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 18, 2025, 04:20 PM UTC

    This incident has been resolved.

  5. postmortem Jul 23, 2025, 02:36 PM UTC

    Google Cloud has identified the root cause of the incident that affected VitalSource services, along with other major parts of the internet. We are continuing to monitor the situation and will provide updates as needed. Details here: [https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J](https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J)

Read the full incident report →

Critical July 12, 2025

Launch is offline - we are investigating

Detected by Pingoru
Jul 12, 2025, 08:30 PM UTC
Resolved
Jul 12, 2025, 09:14 PM UTC
Duration
43m
Affected: VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations
Timeline · 3 updates
  1. investigating Jul 12, 2025, 08:30 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 12, 2025, 09:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 12, 2025, 09:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

VitalSource Analyze Down

Detected by Pingoru
Jun 12, 2025, 08:12 PM UTC
Resolved
Jun 12, 2025, 10:37 PM UTC
Duration
2h 24m
Affected: Analytics
Timeline · 3 updates
  1. identified Jun 12, 2025, 08:12 PM UTC

    The VitalSource Analyze applications are unavailable due to ongoing major disruptions from our upstream cloud providers.

  2. monitoring Jun 12, 2025, 09:50 PM UTC

    Analyze has recovered. We are monitoring.

  3. resolved Jun 12, 2025, 10:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 19, 2025

Inability to access Bookshelf Explore

Detected by Pingoru
May 19, 2025, 08:10 PM UTC
Resolved
May 19, 2025, 08:31 PM UTC
Duration
21m
Affected: VitalSource Explore
Timeline · 3 updates
  1. investigating May 19, 2025, 08:10 PM UTC

    We are investigating an issue impacting Bookshelf Explore.

  2. monitoring May 19, 2025, 08:21 PM UTC

    Bookshelf Explore has recovered. We are monitoring.

  3. resolved May 19, 2025, 08:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 17, 2024

Experiencing Performance Issues

Detected by Pingoru
Dec 17, 2024, 10:38 PM UTC
Resolved
Dec 17, 2024, 11:16 PM UTC
Duration
38m
Affected: Bookshelf OnlineStore, Sampling and Ecommerce Platform
Timeline · 3 updates
  1. investigating Dec 17, 2024, 10:38 PM UTC

    We are currently investigating an issue impacting Bookshelf Online and our Store.

  2. monitoring Dec 17, 2024, 10:56 PM UTC

    Performance has improved. We are continuing to monitor.

  3. resolved Dec 17, 2024, 11:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 5, 2024

Performance issues across multiple applications.

Detected by Pingoru
Nov 05, 2024, 03:40 PM UTC
Resolved
Nov 05, 2024, 03:59 PM UTC
Duration
18m
Affected: V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformVitalSource ExploreAnalyticsAcrobatiqVerba CollectVerba ConnectVerba CompeteVerba Compare
Timeline · 4 updates
  1. investigating Nov 05, 2024, 03:41 PM UTC

    We are investigating an issue impacting multiple applications.

  2. identified Nov 05, 2024, 03:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 05, 2024, 03:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 05, 2024, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 25, 2024

Users unable to search for materials in Collect

Detected by Pingoru
Sep 25, 2024, 01:34 PM UTC
Resolved
Sep 25, 2024, 01:54 PM UTC
Duration
20m
Affected: Verba Collect
Timeline · 2 updates
  1. investigating Sep 25, 2024, 01:34 PM UTC

    We are currently investigating an issue affecting search for Collect.

  2. resolved Sep 25, 2024, 01:54 PM UTC

    This issue is resolved and search is working normally. The cause was identified and configuration change was implemented.

Read the full incident report →

Minor August 23, 2024

Ongoing Issues with Explore Login

Detected by Pingoru
Aug 23, 2024, 02:33 PM UTC
Resolved
Aug 23, 2024, 04:43 PM UTC
Duration
2h 10m
Affected: VitalSource Explore
Timeline · 3 updates
  1. investigating Aug 23, 2024, 02:33 PM UTC

    Users trying to login into Explore may encounter issues authenticating. We are investigating

  2. identified Aug 23, 2024, 03:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 23, 2024, 04:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 21, 2024

Verba Connect Enrollments

Detected by Pingoru
Aug 21, 2024, 07:55 PM UTC
Resolved
Aug 22, 2024, 12:22 PM UTC
Duration
16h 26m
Affected: Verba Connect
Timeline · 3 updates
  1. identified Aug 21, 2024, 07:55 PM UTC

    We are experiencing intermittent issues around Verba Connect enrollments

  2. monitoring Aug 22, 2024, 04:23 AM UTC

    We have implemented changes to address the issue and are monitoring the results.

  3. resolved Aug 22, 2024, 12:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 26, 2024

Bookshelf Online Libraries are not working, we are investigating.

Detected by Pingoru
Jul 26, 2024, 02:02 PM UTC
Resolved
Jul 26, 2024, 02:35 PM UTC
Duration
33m
Affected: Bookshelf Online
Timeline · 4 updates
  1. investigating Jul 26, 2024, 02:02 PM UTC

    We are currently investigating this issue.

  2. identified Jul 26, 2024, 02:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 26, 2024, 02:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 26, 2024, 02:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 16, 2024

Intermittent issues

Detected by Pingoru
Jul 16, 2024, 08:35 PM UTC
Resolved
Jul 16, 2024, 09:59 PM UTC
Duration
1h 24m
Affected: Acrobatiq
Timeline · 4 updates
  1. investigating Jul 16, 2024, 08:35 PM UTC

    We are currently investigating an issue with Acrobatiq and CourseDash.

  2. monitoring Jul 16, 2024, 09:32 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2024, 09:59 PM UTC

    This incident has been resolved.

  4. postmortem Jul 19, 2024, 05:17 PM UTC

    Google Cloud Platform began to execute a change that impacted our applications, starting on 07/08/2024. This reached a critical level for us on 7/16/2024. Our engineering teams quickly identified and mitigated the issue, restoring service to normal levels. We are currently examining our remaining deployments to ensure no other applications are affected.

Read the full incident report →

Critical July 11, 2024

Akademos TextbookX is offline

Detected by Pingoru
Jul 11, 2024, 04:49 PM UTC
Resolved
Jul 11, 2024, 05:28 PM UTC
Duration
38m
Affected: Akademos TextbookX
Timeline · 3 updates
  1. investigating Jul 11, 2024, 04:49 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 11, 2024, 05:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 11, 2024, 05:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 22, 2024

Bookshelf Online Library System Failure

Detected by Pingoru
Jun 22, 2024, 08:39 PM UTC
Resolved
Jun 22, 2024, 08:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Jun 22, 2024, 08:39 PM UTC

    At 4:00 PM ET, we experienced a system failure that resulted in the Bookshelf Online Library being unavailable. Users using the Bookshelf Reader were not impacted. We resolved the system failure and returned to normal service at 4:26 PM ET.

Read the full incident report →