VitalSource incident

Experiencing Performance Issues

Minor Resolved View vendor source →

VitalSource experienced a minor incident on December 17, 2024 affecting Bookshelf Online and Store, Sampling and Ecommerce Platform, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Dec 17, 2024, 10:38 PM UTC
Resolved
Dec 17, 2024, 11:16 PM UTC
Duration
38m
Detected by Pingoru
Dec 17, 2024, 10:38 PM UTC

Affected components

Bookshelf OnlineStore, Sampling and Ecommerce Platform

Update timeline

  1. investigating Dec 17, 2024, 10:38 PM UTC

    We are currently investigating an issue impacting Bookshelf Online and our Store.

  2. monitoring Dec 17, 2024, 10:56 PM UTC

    Performance has improved. We are continuing to monitor.

  3. resolved Dec 17, 2024, 11:16 PM UTC

    This incident has been resolved.