VitalSource incident

Ongoing Issues with Explore Login

Minor Resolved View vendor source →

VitalSource experienced a minor incident on August 23, 2024 affecting VitalSource Explore, lasting 2h 10m. The incident has been resolved; the full update timeline is below.

Started
Aug 23, 2024, 02:33 PM UTC
Resolved
Aug 23, 2024, 04:43 PM UTC
Duration
2h 10m
Detected by Pingoru
Aug 23, 2024, 02:33 PM UTC

Affected components

VitalSource Explore

Update timeline

  1. investigating Aug 23, 2024, 02:33 PM UTC

    Users trying to login into Explore may encounter issues authenticating. We are investigating

  2. identified Aug 23, 2024, 03:12 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 23, 2024, 04:43 PM UTC

    This incident has been resolved.