VitalSource incident

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Critical Resolved View vendor source →

VitalSource experienced a critical incident on July 18, 2025 affecting V3/V4 APIs and VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations and 1 more component, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Jul 18, 2025, 03:19 PM UTC
Resolved
Jul 18, 2025, 04:20 PM UTC
Duration
1h
Detected by Pingoru
Jul 18, 2025, 03:19 PM UTC

Affected components

V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformVitalSource ExploreAnalyticsAcrobatiqVerba CollectVerba Connect

Update timeline

  1. investigating Jul 18, 2025, 03:19 PM UTC

    We are investigating this issue, early indicators are that this is related to broad Google Cloud Issues

  2. monitoring Jul 18, 2025, 04:02 PM UTC

    It appears Google Cloud has stablilized issues, we have recovered, we are monitoring for any lingering issues.

  3. monitoring Jul 18, 2025, 04:04 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 18, 2025, 04:20 PM UTC

    This incident has been resolved.

  5. postmortem Jul 23, 2025, 02:36 PM UTC

    Google Cloud has identified the root cause of the incident that affected VitalSource services, along with other major parts of the internet. We are continuing to monitor the situation and will provide updates as needed. Details here: [https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J](https://status.cloud.google.com/incidents/8cY8jdUpEGGbsSMSQk7J)