VitalSource experienced a minor incident on January 27, 2026 affecting Store, Sampling and Ecommerce Platform and Akademos TextbookX, lasting 52m. The incident has been resolved; the full update timeline is below.
Affected components
Store, Sampling and Ecommerce PlatformAkademos TextbookX
Update timeline
- investigating Jan 27, 2026, 02:22 AM UTC
We are investigating an issue affecting checkout on our store platform.
- investigating Jan 27, 2026, 02:29 AM UTC
We are continuing to investigate this issue.
- identified Jan 27, 2026, 02:53 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jan 27, 2026, 02:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 03:14 AM UTC
This incident has been resolved. A failure in one of our underlying services caused this disruption, but we have successfully restored service.