VitalSource incident

Users unable to search for materials in Collect

Notice Resolved View vendor source →

VitalSource experienced a notice incident on September 25, 2024 affecting Verba Collect, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2024, 01:34 PM UTC
Resolved
Sep 25, 2024, 01:54 PM UTC
Duration
20m
Detected by Pingoru
Sep 25, 2024, 01:34 PM UTC

Affected components

Verba Collect

Update timeline

  1. investigating Sep 25, 2024, 01:34 PM UTC

    We are currently investigating an issue affecting search for Collect.

  2. resolved Sep 25, 2024, 01:54 PM UTC

    This issue is resolved and search is working normally. The cause was identified and configuration change was implemented.