VitalSource experienced a minor incident on July 16, 2024 affecting Acrobatiq, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Acrobatiq
Update timeline
- investigating Jul 16, 2024, 08:35 PM UTC
We are currently investigating an issue with Acrobatiq and CourseDash.
- monitoring Jul 16, 2024, 09:32 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2024, 09:59 PM UTC
This incident has been resolved.
- postmortem Jul 19, 2024, 05:17 PM UTC
Google Cloud Platform began to execute a change that impacted our applications, starting on 07/08/2024. This reached a critical level for us on 7/16/2024. Our engineering teams quickly identified and mitigated the issue, restoring service to normal levels. We are currently examining our remaining deployments to ensure no other applications are affected.