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Last checked 4m ago
Current status
VitalSource is up

No incidents right now.

VitalSource is operational right now. Last checked 4m ago; the most recent incident resolved 64d ago.

Real-time VitalSource status, recent outages, and incident history: pulled directly from VitalSource's official status page at status.vitalsource.com every 5 minutes. Pingoru tracks 14 VitalSource services and has captured 5 incidents in the last 90 days (99.56% uptime). Get email, Slack, Discord, or webhook alerts the moment VitalSource reports a new incident, free for 3 monitors, no credit card.

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VitalSource uptime 99.56% uptime · past 90 days
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Recent outages & incidents

Past 90 days
  1. Resolved 14m
    Started Aug 26, 2026, 04:16 PM UTC · Resolved Aug 26, 2026, 04:30 PM UTC
    Bookshelf Online
    Timeline · 5 updates
    • investigating · Aug 26, 2026, 04:16 PM UTC

      We are currently investigating an issue impacting Bookshelf Online.

    • monitoring · Aug 26, 2026, 04:24 PM UTC

      A fix has been implemented and we are monitoring the results.

    • monitoring · Aug 26, 2026, 04:25 PM UTC

      We are continuing to monitor for any further issues.

    • resolved · Aug 26, 2026, 04:30 PM UTC

      This incident has been resolved.

    • postmortem · Aug 26, 2026, 05:31 PM UTC

      On Tuesday, August 25, between approximately 1:50 PM and 2:00 PM ET, and again briefly around 2:45 PM ET, some users encountered errors, slow page loads, or difficulty opening books in Bookshelf Online. A similar disruption occurred on Wednesday, August 26, between approximately 12:06 PM and 12:17 PM ET. Some users also experienced intermittent sign-in problems during these windows. The cause was an internal service dependency that became unstable and stopped accepting new requests. Other parts of the platform, including course material delivery via LMS integrations and e-commerce, were not affected. We have identified the likely trigger for Wednesday's recurrence, are validating a fix, and have hardened this component against recurrence. We are monitoring closely through the remainder of the term start period.

    Latest: On Tuesday, August 25, between approximately 1:50 PM and 2:00 PM ET, and again briefly around 2:45 PM ET, some users encountered errors, slow page loads, or difficulty opening book…

  2. Resolved 35m
    Started Aug 25, 2026, 06:05 PM UTC · Resolved Aug 25, 2026, 06:40 PM UTC
    Bookshelf Online
    Timeline · 4 updates
    • investigating · Aug 25, 2026, 06:05 PM UTC

      We are currently investigating an issue impacting Bookshelf Online.

    • monitoring · Aug 25, 2026, 06:27 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Aug 25, 2026, 06:40 PM UTC

      This incident has been resolved.

    • postmortem · Aug 26, 2026, 05:32 PM UTC

      On Tuesday, August 25, between approximately 1:50 PM and 2:00 PM ET, and again briefly around 2:45 PM ET, some users encountered errors, slow page loads, or difficulty opening books in Bookshelf Online. A similar disruption occurred on Wednesday, August 26, between approximately 12:06 PM and 12:17 PM ET. Some users also experienced intermittent sign-in problems during these windows. The cause was an internal service dependency that became unstable and stopped accepting new requests. Other parts of the platform, including course material delivery via LMS integrations and e-commerce, were not affected. We have identified the likely trigger for Wednesday's recurrence, are validating a fix, and have hardened this component against recurrence. We are monitoring closely through the remainder of the term start period.

    Latest: On Tuesday, August 25, between approximately 1:50 PM and 2:00 PM ET, and again briefly around 2:45 PM ET, some users encountered errors, slow page loads, or difficulty opening book…

  3. Resolved 31m
    Started Aug 20, 2026, 02:26 PM UTC · Resolved Aug 20, 2026, 02:57 PM UTC
    Bookshelf Online
    Timeline · 3 updates
    • investigating · Aug 20, 2026, 02:26 PM UTC

      We are currently investigating this issue.

    • monitoring · Aug 20, 2026, 02:50 PM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Aug 20, 2026, 02:57 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved –
    Started Aug 05, 2026, 01:00 PM UTC · Resolved Aug 05, 2026, 01:00 PM UTC
    Timeline · 1 update
    • resolved · Aug 05, 2026, 02:14 PM UTC

      A networking issue caused an outage of Bookshelf Online from approximately 9:05 to 9:15 AM ET. Service has been fully restored.

    Latest: A networking issue caused an outage of Bookshelf Online from approximately 9:05 to 9:15 AM ET. Service has been fully restored.

  5. Resolved 18h 9m
    Started Aug 04, 2026, 10:29 PM UTC · Resolved Aug 05, 2026, 04:38 PM UTC
    Verba Collect
    Timeline · 2 updates
    • identified · Aug 04, 2026, 10:29 PM UTC

      Section history tracking will be temporarily unavailable for ~24 hours. Collect remains fully functional.

    • resolved · Aug 05, 2026, 04:38 PM UTC

      All systems operational.

    Latest: All systems operational.

Incident record

Since April 2026 · Statuspage by Atlassian · 14 components checked every 5 minutes
50incidents recorded
16last 12 months
5last 90 days
8 hourstypical duration, 12 months

The longest incident in the last year, Third-Party Integration Disruption – MBS on March 10, 2026, ran for 48 hours.

Most affected components, last 12 months

  • Bookstore, Sampling and Ecommerce Platforms6
  • Bookshelf Online5
  • Akademos TextbookX3
  • Verba Collect3
  • Acrobatiq2

Latest incidents

Outage history

Past 90 days · 5 incidents View full outage history →