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Last checked 4m agoNo incidents right now.
VitalSource is operational right now. Last checked 4m ago; the most recent incident resolved 64d ago.
Real-time VitalSource status, recent outages, and incident history: pulled directly from VitalSource's official status page at status.vitalsource.com every 5 minutes. Pingoru tracks 14 VitalSource services and has captured 5 incidents in the last 90 days (99.56% uptime). Get email, Slack, Discord, or webhook alerts the moment VitalSource reports a new incident, free for 3 monitors, no credit card.
Recent outages & incidents
Past 90 days- Bookshelf Online
Timeline · 5 updates
- investigating · Aug 26, 2026, 04:16 PM UTC
We are currently investigating an issue impacting Bookshelf Online.
- monitoring · Aug 26, 2026, 04:24 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring · Aug 26, 2026, 04:25 PM UTC
We are continuing to monitor for any further issues.
- resolved · Aug 26, 2026, 04:30 PM UTC
This incident has been resolved.
- postmortem · Aug 26, 2026, 05:31 PM UTC
On Tuesday, August 25, between approximately 1:50 PM and 2:00 PM ET, and again briefly around 2:45 PM ET, some users encountered errors, slow page loads, or difficulty opening books in Bookshelf Online. A similar disruption occurred on Wednesday, August 26, between approximately 12:06 PM and 12:17 PM ET. Some users also experienced intermittent sign-in problems during these windows. The cause was an internal service dependency that became unstable and stopped accepting new requests. Other parts of the platform, including course material delivery via LMS integrations and e-commerce, were not affected. We have identified the likely trigger for Wednesday's recurrence, are validating a fix, and have hardened this component against recurrence. We are monitoring closely through the remainder of the term start period.
Latest: On Tuesday, August 25, between approximately 1:50 PM and 2:00 PM ET, and again briefly around 2:45 PM ET, some users encountered errors, slow page loads, or difficulty opening book…
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- Bookshelf Online
Timeline · 4 updates
- investigating · Aug 25, 2026, 06:05 PM UTC
We are currently investigating an issue impacting Bookshelf Online.
- monitoring · Aug 25, 2026, 06:27 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Aug 25, 2026, 06:40 PM UTC
This incident has been resolved.
- postmortem · Aug 26, 2026, 05:32 PM UTC
On Tuesday, August 25, between approximately 1:50 PM and 2:00 PM ET, and again briefly around 2:45 PM ET, some users encountered errors, slow page loads, or difficulty opening books in Bookshelf Online. A similar disruption occurred on Wednesday, August 26, between approximately 12:06 PM and 12:17 PM ET. Some users also experienced intermittent sign-in problems during these windows. The cause was an internal service dependency that became unstable and stopped accepting new requests. Other parts of the platform, including course material delivery via LMS integrations and e-commerce, were not affected. We have identified the likely trigger for Wednesday's recurrence, are validating a fix, and have hardened this component against recurrence. We are monitoring closely through the remainder of the term start period.
Latest: On Tuesday, August 25, between approximately 1:50 PM and 2:00 PM ET, and again briefly around 2:45 PM ET, some users encountered errors, slow page loads, or difficulty opening book…
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- Bookshelf Online
Timeline · 3 updates
- investigating · Aug 20, 2026, 02:26 PM UTC
We are currently investigating this issue.
- monitoring · Aug 20, 2026, 02:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Aug 20, 2026, 02:57 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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Timeline · 1 update
- resolved · Aug 05, 2026, 02:14 PM UTC
A networking issue caused an outage of Bookshelf Online from approximately 9:05 to 9:15 AM ET. Service has been fully restored.
Latest: A networking issue caused an outage of Bookshelf Online from approximately 9:05 to 9:15 AM ET. Service has been fully restored.
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- Verba Collect
Timeline · 2 updates
- identified · Aug 04, 2026, 10:29 PM UTC
Section history tracking will be temporarily unavailable for ~24 hours. Collect remains fully functional.
- resolved · Aug 05, 2026, 04:38 PM UTC
All systems operational.
Latest: All systems operational.
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Incident record
Since April 2026 · Statuspage by Atlassian · 14 components checked every 5 minutesThe longest incident in the last year, Third-Party Integration Disruption – MBS on March 10, 2026, ran for 48 hours.
Most affected components, last 12 months
- Bookstore, Sampling and Ecommerce Platforms6
- Bookshelf Online5
- Akademos TextbookX3
- Verba Collect3
- Acrobatiq2
Latest incidents
- Service Disruption Impacting Bookshelf Online
We are currently investigating an issue impacting Bookshelf Online.
- Service Disruption Impacting Bookshelf Online
We are currently investigating an issue impacting Bookshelf Online.
- Some Users may be having problems logging into their Bookshelf Accounts
We are currently investigating this issue.
- Started Aug 26, 2026, 04:16 PM UTC · Resolved Aug 26, 2026, 04:30 PM UTC · 14m
- Started Aug 25, 2026, 06:05 PM UTC · Resolved Aug 25, 2026, 06:40 PM UTC · 35m
- Started Aug 20, 2026, 02:26 PM UTC · Resolved Aug 20, 2026, 02:57 PM UTC · 31m
- Bookshelf Online Service Disruption ResolvedStarted Aug 05, 2026, 01:00 PM UTC · Resolved Aug 05, 2026, 01:00 PM UTC · –
- Collect Session History Tracking ResolvedStarted Aug 04, 2026, 10:29 PM UTC · Resolved Aug 05, 2026, 04:38 PM UTC · 18h 9m