VitalSource incident

Performance issues across multiple applications.

Notice Resolved View vendor source →

VitalSource experienced a notice incident on November 5, 2024 affecting V3/V4 APIs and VitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrations and 1 more component, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 05, 2024, 03:40 PM UTC
Resolved
Nov 05, 2024, 03:59 PM UTC
Duration
18m
Detected by Pingoru
Nov 05, 2024, 03:40 PM UTC

Affected components

V3/V4 APIsVitalSource Launch - LTI, LMS, SAML, Office365, OAuth2 and other integrationsBookshelf OnlineManage PlatformStore, Sampling and Ecommerce PlatformVitalSource ExploreAnalyticsAcrobatiqVerba CollectVerba Connect

Update timeline

  1. investigating Nov 05, 2024, 03:41 PM UTC

    We are investigating an issue impacting multiple applications.

  2. identified Nov 05, 2024, 03:45 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 05, 2024, 03:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 05, 2024, 03:59 PM UTC

    This incident has been resolved.