University of Bristol Outage History
University of Bristol partial outage · 2 active incidents View live status →Pingoru has recorded 41 incidents for University of Bristol: 40 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 479 of 720 (66%) |
| May 2026 | 6 | 573 of 744 (77%) |
| June 2026 | 4 | 124 of 720 (17%) |
| July 2026 | 7 | 459 of 744 (62%) |
| August 2026 | 9 | 468 of 744 (63%) |
| September 2026 | 5 | 295 of 720 (41%) |
| October 2026 | 7 | 210 of 592 (35%) |
Incidents, newest first
Major October 22, 2026 Printing Service Disruption 6h 21m Printing (staff and students), Other services (Other services — Bristol)
Started Oct 22, 2026, 10:12 AM UTC· resolved Oct 22, 2026, 04:33 PM UTC
- investigating Oct 22, 2026, 10:12 AM UTC
We have identified an issue affecting the University's printing service. Users may experience difficulties when attempting to print, including login prompts or connectivity errors when using Print Release printers. We are actively investigating the issue and are working to identify the cause and restore normal service as quickly as possible.
- identified Oct 22, 2026, 10:42 AM UTC
Reports received confirming that multiple multifunction devices (MFDs) are currently unavailable across multiple sites. Some printers remain operational at this time, but investigations are ongoing, and updates will be provided as further information becomes available.
- monitoring Oct 22, 2026, 11:44 AM UTC
A fix has now been implemented, and improvements are beginning to be seen across the affected sites. The majority of printing services have now been restored. The remaining impact is currently limited to the Email to Print service and a small number of multi-function printers. Monitoring remains ongoing, and further updates will be provided as additional information becomes available.
- monitoring Oct 22, 2026, 03:56 PM UTC
The printing issue has now been resolved. All functionality has been restored, including Print via Email and all previously affected multi-function printers. Monitoring will continue as a precaution, however no further issues are currently expected.
Minor October 9, 2026 Copilot 'turned off' 4d 6h Other services, Other services (Other services — Bristol)
Started Oct 09, 2026, 10:03 AM UTC· resolved Oct 13, 2026, 04:31 PM UTC
- identified Oct 09, 2026, 10:03 AM UTC
We have seen reports of Co-Pilot being 'turned off for your organisation'. Further investigation has identified that this is an issue caused by Microsoft and not something UoB have had any control over. There are some workarounds that MAY work including using the browser version at https://copilot.microsoft.com or launching using the Co-Pilot chat icon in the top right hand corner of your browser.
Minor October 8, 2026 Degraded Performance with Wired/Wireless Connections - Modern Network Locations 20h 32m Wired network, Wireless network, Other services (Other services — Bristol)
Started Oct 08, 2026, 11:53 AM UTC· resolved Oct 09, 2026, 08:25 AM UTC
- investigating Oct 08, 2026, 11:53 AM UTC
We have received reports of degraded performance affecting wired & wireless connections in Sloane Robinson Building. This has been escalated to the 3rd party provider.
- monitoring Oct 08, 2026, 08:11 PM UTC
Onsite engineers have completed repairs and network coverage remains stable on impacted sites. We'll continue to monitor stability overnight, but please let us know if any issues persist.
Major October 8, 2026 Outage affecting some UoB Services 9h 56m Student Information Systems (SITS), Other services, Other services (Other services — Bristol)
Started Oct 08, 2026, 10:24 AM UTC· resolved Oct 08, 2026, 08:20 PM UTC
- investigating Oct 08, 2026, 10:24 AM UTC
We are currently investigating an outage affecting a number of UoB services. Current known services impacted include: SITS Unit and Programme Catalogue (UPC) Find a ... service Print credits updates CampusM updates Further updates to follow.
- investigating Oct 08, 2026, 11:21 AM UTC
We continue to see multiple services impacted by this outage. This is being investigated as a top priority with our 3rd party suppliers. We'll provide further updates as soon as possible.
- monitoring Oct 08, 2026, 03:38 PM UTC
Most affected services have now returned. There remain some residual issues with connection at Modern Network sites which are still being investigated
Major October 2, 2026 MAF eBiolab and MAF Physics are currently unavailable 5h 40m Other services, Other services (Other services — Bristol)
Started Oct 02, 2026, 11:28 AM UTC· resolved Oct 02, 2026, 05:08 PM UTC
- identified Oct 02, 2026, 11:28 AM UTC
We are aware of a problem on login to mentioned service We are investigating the issue and will provide updates as soon as possible Impacted Systems: MAF – eBiolabs MAF – Physics (Reference : 170011)
Major September 21, 2026 Ongoing wireless network/VPN issues 1d 1h Wireless network, Other services (Other services — Bristol)
Started Sep 21, 2026, 09:21 AM UTC· resolved Sep 22, 2026, 11:14 AM UTC
- investigating Sep 21, 2026, 09:21 AM UTC
We're aware of ongoing issues regarding wireless networks on site, and connections to the VPN - similar to last week. Wired connections remain unaffected. Our engineers are currently investigating and we'll provide further updates as soon as possible.
- identified Sep 21, 2026, 10:20 AM UTC
Our engineers have identified issues with the hardware that manages wireless networks and VPN connections. This caused a temporary blip in network coverage on site and should now be stable. Wired connections are unaffected. We recommend rebooting any devices being used to access wireless networks to see if this resolves any persisting issues. Please get in touch with the IT Service Desk if you need further support: https://www.bristol.ac.uk/it-services/contacts/
- identified Sep 21, 2026, 12:28 PM UTC
We're aware of reports the connection to wireless networks is cutting out intermittently - this is being investigated as works continue. Wired connections remain unimpacted - if you are reporting issues with wired connections, it's possible WiFi is still enabled on your device. Turning WiFi off entirely should help in these cases.
- monitoring Sep 21, 2026, 04:05 PM UTC
Our engineers have completed works on the affected hardware. We're continuing to monitor network coverage until we've confirmed the issue is resolved. Further updates to follow.
- investigating Sep 22, 2026, 08:22 AM UTC
Following the repair of faulty hardware yesterday, reports of ongoing network issues have continued. This is being investigated as a priority and updates to follow shortly.
- monitoring Sep 22, 2026, 08:54 AM UTC
An issue with the recently repaired hardware has been identified and this is believed to be the cause on ongoing network instability. Changes have been made to rectify this, and we're monitoring for improvements in coverage. Further updates to follow.
Major September 16, 2026 Multiple networks impacted across multiple sites 23h 23m Wireless network, Other services, Other services (Other services — Bristol)
Started Sep 16, 2026, 10:06 AM UTC· resolved Sep 17, 2026, 09:30 AM UTC
- investigating Sep 16, 2026, 10:06 AM UTC
We are currently seeing issues reported with multiple networks across multiple sites. This is currently being investigated. Updates to follow.
- monitoring Sep 16, 2026, 12:25 PM UTC
Services have now returned however we are still monitoring the situation.
- identified Sep 16, 2026, 02:04 PM UTC
Following the major incident earlier that impacted our networks, support teams need to carry out some urgent remediation to prevent any further issues. This is expected to be completed later today and will result in an outage of wireless networks (unless in a Modern Network building) & VPN connections for roughly 20-60 minutes. Wired connections will remain unaffected We'll provide exact timings of the outage as soon as possible.
- identified Sep 16, 2026, 02:48 PM UTC
We are aware that network issues have re-surfaced. The work that was scheduled for later this afternoon has now been brought immediately forward.
- monitoring Sep 16, 2026, 08:40 PM UTC
Services have been restored, we'll continue to monitor network coverage.
Major September 15, 2026 Issues with VPN Network 1d 1h Other services, Other services (Other services — Bristol)
Started Sep 15, 2026, 01:45 PM UTC· resolved Sep 16, 2026, 02:58 PM UTC
- investigating Sep 15, 2026, 01:45 PM UTC
We are currently investigating issues affecting users connected to VPN Further updates to follow
- investigating Sep 15, 2026, 02:25 PM UTC
We've identified an issue where the connecting to the VPN blocks access to the internet. Disconnecting from the VPN should restore internet access, but there is currently no workaround for accessing University resources if you require the VPN to do so. We'll continue to investigate this issue and aim for resolution as soon as possible. Further updates expected by 4pm.
- monitoring Sep 15, 2026, 02:38 PM UTC
We believe this issue has now been resolved but we'll keep monitoring progress for a short time to ensure this is the case. If you're still experiencing issues using the VPN, please re-open your Halo ticket or get back in touch directly: https://www.bristol.ac.uk/it-services/contacts/
- investigating Sep 16, 2026, 09:42 AM UTC
We are currently seeing a recurrence of the network issues from yesterday. This is currently being investigated .
- monitoring Sep 16, 2026, 12:28 PM UTC
Issue is resolved but remains in monitoring status currently.
- identified Sep 16, 2026, 02:43 PM UTC
We are aware that network issues have re-surfaced. The work that was scheduled for later this afternoon has now been brought immediately forward.
Minor September 3, 2026 Some Microsoft Online services experiencing intermittent issues 22h 9m Microsoft Office 365 (Outlook, OneDrive), Other services (Other services — Bristol)
Started Sep 03, 2026, 01:13 PM UTC· resolved Sep 04, 2026, 11:23 AM UTC
- identified Sep 03, 2026, 01:13 PM UTC
We are aware of some Microsoft Online services experiencing intermittent issues. Users may see errors like "This page is not working" or "This message cannot be displayed" This is a central Microsoft outage, so unfortunately the resolution is out of our hands, however they are working to resolve the problem as soon as possible. Full details are listed on Microsoft's Service Health page below, however the issues we have seen here appear to be with Outlook and Teams, and not everyone is affected. https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect Outlook desktop applications appear to be unaffected.
Minor September 2, 2026 Network issues at Deans Court 4h 28m Wireless network, Other services (Other services — Bristol)
Started Sep 02, 2026, 07:48 AM UTC· resolved Sep 02, 2026, 12:16 PM UTC
- investigating Sep 02, 2026, 07:48 AM UTC
We are currently investigating network issues at Deans Court. Further updates to follow.
- investigating Sep 02, 2026, 08:52 AM UTC
This issue is now resolved
Major August 27, 2026 Halo service disruption 18h 20m Other services, Other services (Other services — Bristol)
Started Aug 27, 2026, 12:59 PM UTC· resolved Aug 28, 2026, 07:19 AM UTC
- identified Aug 27, 2026, 12:59 PM UTC
Halo are currently experiencing service disruption to their core application in the UK. They have identified the issue and are currently preparing a fix. Please see link below for updates: https://status.haloservicesolutions.com/
- monitoring Aug 27, 2026, 01:28 PM UTC
Halo have implemented a fix and are now monitoring the situation. Halo should now be returning to standard operation. Users may need to clear their browser's cache.
Minor August 27, 2026 UOB app: Bristol ready guide and To do list unavailable for some users 32d 4h Other services, Other services (Other services — Bristol)
Started Aug 27, 2026, 08:56 AM UTC· resolved Sep 28, 2026, 01:38 PM UTC
- identified Aug 27, 2026, 08:56 AM UTC
We are aware that some students are unable to access the Bristol Ready Guide and To-do list on the UOB app. https://www.bristol.ac.uk/students/new/university-bristol-app/ Our supplier is investigating the issue. If you are affected by this issue please ensure your device is running the latest updates, and that you have sufficient storage space . After running the updates please log out and back into the app. As a workaround you should be able to access the service online via your web browser https://app.bristol.ac.uk/
Major August 25, 2026 Churchill Telephony issues 30d 3h Telephony, Other services (Other services — Bristol)
Started Aug 25, 2026, 06:13 AM UTC· resolved Sep 24, 2026, 10:07 AM UTC
- investigating Aug 25, 2026, 06:13 AM UTC
We're aware of Telephony issues impacting LVS services in the Churchill building at Langford. The relevant teams are working on finding a resolution with the 3rd party supplier. We'll provide further updates shortly.
- investigating Aug 26, 2026, 08:12 AM UTC
A technical support call for engineers from UoB IT and the relevant third parties to confirm resolution is taking place this morning. We'll provide further updates following this call.
- identified Aug 26, 2026, 11:43 AM UTC
A potential workaround has been provided by the relevant third parties. This will be tested in controlled conditions to avoid further disruption, and monitored following successful implementation. Further updates to follow after next support call at 4pm.
- identified Aug 26, 2026, 04:25 PM UTC
Some issues have been resolved following the implementation of the workaround, but others remain. We continue to liaise with the relevant 3rd parties to drive resolution. Further testing of potential fixes will be completed tomorrow. Further updates following the next support call at 10am.
- identified Aug 28, 2026, 11:16 AM UTC
Some Telephony issues persist but progress has been made in identifying where the issues lie. We continue to liaise with our 3rd parties to resolve these issues.
- identified Aug 28, 2026, 04:04 PM UTC
The most impacting Telephony issues for LVS should now be resolved. However, smaller ongoing issues are still present and need further troubleshooting. Further support will be present on site at Langford from the 2nd of September - please continue to raise telephony issues with the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/
- identified Sep 15, 2026, 02:50 PM UTC
Some Telephony issues persist, and discussions with the relevant 3rd parties are ongoing. We continue to work with stakeholders and the 3rd parties to achieve resolution
Minor August 24, 2026 Microsoft password synchronisation issues 1d 1h Microsoft Office 365 (Outlook, OneDrive), Other services, Other services (Other services — Bristol)
Started Aug 24, 2026, 01:41 PM UTC· resolved Aug 25, 2026, 03:25 PM UTC
- identified Aug 24, 2026, 01:41 PM UTC
We are aware of an issue where some users have reset their passwords but the new password is not being recognised when they try to log in. This is also delaying the creation of some Microsoft accounts. This has been caused by a problem at Microsoft's end, and we are working to rectify the issue as soon as possible.
- monitoring Aug 24, 2026, 02:22 PM UTC
We have been advised that this issue has been resolved, however users are likely to experience delays with their passwords syncing due to the the backlog. We apologise for the inconvenience.
Minor August 21, 2026 ONS Connectivity Issues 3d 3h Other services, Other services (Other services — Bristol)
Started Aug 21, 2026, 12:04 PM UTC· resolved Aug 24, 2026, 03:25 PM UTC
- investigating Aug 21, 2026, 12:04 PM UTC
We are aware of issues affecting the Secure Research Service (SRS) this morning. Some users may experience slow performance or difficulties accessing the service. The issue has been reported and investigations are ongoing. We apologise for any inconvenience and will provide an update when more information is available. If you have any questions, please contact Customer support: [email protected]
- monitoring Aug 21, 2026, 01:37 PM UTC
We have been informed that SRS should be back up and running.
Major August 18, 2026 Marjorie Cootes - WiFi and phones down 50m Telephony, Wireless network, Other services (Other services — Bristol)
Started Aug 18, 2026, 09:11 AM UTC· resolved Aug 18, 2026, 10:02 AM UTC
- investigating Aug 18, 2026, 09:11 AM UTC
Due to Modern Network cutover at Equine Centre, WiFi and phones are down at Marjorie Cootes. A fix is currently being worked on.
Major August 12, 2026 Network Connectivity Issue | Wyndhurst Farm Dairy Unit 1d 15h Wired network, Wireless network, Other services (Other services — Bristol)
Started Aug 12, 2026, 04:31 PM UTC· resolved Aug 14, 2026, 07:46 AM UTC
- identified Aug 12, 2026, 04:31 PM UTC
The Network Connectivity to the Wyndhurst Farm Dairy Unit building is down. Our 3rd party contractor, Telent has investigated and identified the fault. A site visit is currently being arranged . We will continue to monitor the situation and provide further updates as more information becomes available.
Major August 11, 2026 Mac access issues 2d 6h University managed computers, Other services (Other services — Bristol)
Started Aug 11, 2026, 08:44 AM UTC· resolved Aug 13, 2026, 03:15 PM UTC
- investigating Aug 11, 2026, 08:44 AM UTC
We are currently experiencing issues with University macs when attempting to access UoB resources. The team are investigating and will update in due course.
- investigating Aug 11, 2026, 10:17 AM UTC
Testing so far has indicated an error message stating the below is appearing regularly for UoB Mac users: "Your Microsoft Entra ID password does not match your local account password. Enter your local account password to sync passwords" When entering your password, it might indicate that it is incorrect - however, this likely won't be the case. In most cases, this error won't block access to apps or services, but it may cause Self-Service to crash when installing new applications. If you are experiencing issues with a Mac because of this error, please get in touch: https://www.bristol.ac.uk/it-services/contacts/
- identified Aug 11, 2026, 11:08 AM UTC
A temporary fix has now been implemented which should remove the error message for any UoB Mac users. If you are impacted by this, please try the below: 1. Navigate to the top ribbon menu at the Mac home screen and select the UoB icon 2. Select Connect... then enter your full UoB email and password in the new pop up window. If you have tried this but the error message persists, please either update your Halo ticket, or get in touch via the SD phoneline: https://www.bristol.ac.uk/it-services/contacts/
- monitoring Aug 12, 2026, 01:54 PM UTC
A longer term solution has been implemented which should remove the error message for any UoB Mac users, and we will continue to monitor the service. If you are still experiencing issues, please either update your Halo ticket, or get in touch via the SD phoneline: bristol.ac.uk/it-services/contacts
Minor August 5, 2026 Staff login or access issues 6d 2h Other services, Other services (Other services — Bristol)
Started Aug 05, 2026, 08:34 AM UTC· resolved Aug 11, 2026, 10:48 AM UTC
- identified Aug 05, 2026, 08:34 AM UTC
We are aware of issues regarding accessing staff accounts. The team are investigating and will update in due course. If you're still experiencing issues accessing any services, please contact IT Services via: https://uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx
- identified Aug 06, 2026, 10:06 AM UTC
IT Services continue to investigate these ongoing issues and apologise if you are still affected. Please note that some of these issues may be related to organisational moves for staff due to work being done with Role Families - these issues may need to be handled separately if issues continue following resolution of the underlying cause.
- identified Aug 06, 2026, 01:11 PM UTC
IT Services continue to investigate this as a high priority incident. Confirmation that some access issues have been resolved Other issues however are ongoing but we are closer to resolving the integration element.
- identified Aug 06, 2026, 03:21 PM UTC
We have now made some updates to the back-end data and this data sync will be running overnight We will be communicating again with affected individuals tomorrow morning (07/08) to check whether these updates have had a positive effect on the issues that have been experienced
- identified Aug 07, 2026, 10:06 AM UTC
Data sync has taken place overnight and initial results show an improvemnt in access to some services. IT Service Desk reviewing situation on a case by case basis and liaising with individual users regarding access. If you have raised a ticket through the Halo system and have since regained access please can you reply to your ticket accordingly.
- identified Aug 07, 2026, 03:54 PM UTC
The data sync has now completed on the back-end. However, due to Confirmation & Clearing operations over the weekend, syncing the data onto live systems has been paused until Monday where more extensive IT support is available. IT Service Desk will continue reviewing access cases individually. Please update your IT ticket if your access has been restored, or if your issues are persisting.
- identified Aug 10, 2026, 11:21 AM UTC
Data sync into live systems will take place Monday (PM) and will continue to be monitored throughout. IT Service Desk continues to review cases on an individual basis and resolve tickets where access issues are confirmed to no longer be affecting users. Please update your IT ticket if your access has been restored or if your issues are persisting.
Minor July 30, 2026 Issue with staff Blackboard access 4h 45m Blackboard, RePlay and Library systems, Other services (Other services — Bristol)
Started Jul 30, 2026, 09:51 AM UTC· resolved Jul 30, 2026, 02:36 PM UTC
- identified Jul 30, 2026, 09:51 AM UTC
We are aware that some school staff are currently unable to log into Blackboard. We have identified that this issue is originating in the University’s central staff database, and are working with IT Services to resolve it as a matter of urgency. Related DEO blog: https://blackboard.blogs.bristol.ac.uk/2026/07/30/issue-with-staff-blackboard-access/
Minor July 16, 2026 Maintenance Helpdesk phone issues 13d 23h Telephony, Other services (Other services — Bristol)
Started Jul 16, 2026, 11:01 AM UTC· resolved Jul 30, 2026, 10:01 AM UTC
- identified Jul 16, 2026, 11:01 AM UTC
We are aware of a problem with the maintenance helpdesk telephone line, calls are not always getting through. We are working with our supplier to resolve the issue as soon as possible, in the meantime for urgent matters please email the Campus Division Maintenance Service Desk Mailbox: [email protected]
Major July 13, 2026 Shibboleth services unavailable 1h 28m Other services, Other services (Other services — Bristol)
Started Jul 13, 2026, 10:20 AM UTC· resolved Jul 13, 2026, 11:48 AM UTC
- identified Jul 13, 2026, 10:20 AM UTC
We are aware of a issue affecting Shibboleth services. Users are seeing an error "Shibboleth Identity Provider - Stale Request" This is affecting many library services, and other web services. We are investigating the issue and are working to resolve it as soon as possible.
Major July 13, 2026 Issues logging into ERP 1h 9m myERP - Finance & HR system, Other services (Other services — Bristol)
Started Jul 13, 2026, 08:06 AM UTC· resolved Jul 13, 2026, 09:15 AM UTC
- investigating Jul 13, 2026, 08:06 AM UTC
We are currently seeing reports of issues logging into ERP. Investigations are ongoing. Further updates to follow.
- investigating Jul 13, 2026, 08:18 AM UTC
Further update below: We are currently experiencing an outage affecting the entire MyERP platform. At this time, there is a complete loss of service, and no users are able to access the MyERP environment. Our technical teams are actively investigating the issue as a top priority. We will provide further updates as soon as more information becomes available, including an estimated time for service restoration. Current User Impact Full system outage - MyERP not accessible We sincerely apologise for the disruption and appreciate your patience while we work with Unit4 (software provider) to restore service as quickly as possible. We will continue to share further updates here as soon as they are available. https://engage.cloud.microsoft/main/org/bristol.ac.uk/threads/eyJfdHlwZSI6IlRocmVhZCIsImlkIjoiMzk0MTk1MjE5MTgzMjA2NCJ9?trk_copy_link=V2
Minor July 6, 2026 Phone Line Issues 3d 5h Telephony, Other services (Other services — Bristol)
Started Jul 06, 2026, 08:24 AM UTC· resolved Jul 09, 2026, 01:53 PM UTC
- identified Jul 06, 2026, 08:24 AM UTC
Ongoing phone line disruptions affecting multiple locations. The issue has been identified, and we are actively investigating.
- identified Jul 06, 2026, 03:08 PM UTC
The issues are still ongoing. We have engineers on site who are investigating. Will provide further update's as when we have them.
Major July 3, 2026 Network outage at Great George Street 1h 29m Wired network, Wireless network, Other services (Other services — Bristol)
Started Jul 03, 2026, 08:25 AM UTC· resolved Jul 03, 2026, 09:54 AM UTC
- investigating Jul 03, 2026, 08:25 AM UTC
We are currently experiencing a loss of network at 31 Great George Street. The team are investigating and will update in due course.