Resolved after 1 day 1 hour, affecting Other services and Other services (Other services — Bristol), on September 15, 2026.
We are aware that network issues have re-surfaced. The work that was scheduled for later this afternoon has now been brought immediately forward.
Affected components
Update timeline
- investigating Sep 15, 2026, 01:45 PM UTC
We are currently investigating issues affecting users connected to VPN Further updates to follow
- investigating Sep 15, 2026, 02:25 PM UTC
We've identified an issue where the connecting to the VPN blocks access to the internet. Disconnecting from the VPN should restore internet access, but there is currently no workaround for accessing University resources if you require the VPN to do so. We'll continue to investigate this issue and aim for resolution as soon as possible. Further updates expected by 4pm.
- monitoring Sep 15, 2026, 02:38 PM UTC
We believe this issue has now been resolved but we'll keep monitoring progress for a short time to ensure this is the case. If you're still experiencing issues using the VPN, please re-open your Halo ticket or get back in touch directly: https://www.bristol.ac.uk/it-services/contacts/
- investigating Sep 16, 2026, 09:42 AM UTC
We are currently seeing a recurrence of the network issues from yesterday. This is currently being investigated .
- monitoring Sep 16, 2026, 12:28 PM UTC
Issue is resolved but remains in monitoring status currently.
- identified Sep 16, 2026, 02:43 PM UTC
We are aware that network issues have re-surfaced. The work that was scheduled for later this afternoon has now been brought immediately forward.
Your product runs on more than University of Bristol
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services