Staff login or access issues

Update timeline

1. identified Aug 05, 2026, 08:34 AM UTC

   We are aware of issues regarding accessing staff accounts. The team are investigating and will update in due course. If you're still experiencing issues accessing any services, please contact IT Services via: https://uob.sharepoint.com/sites/itservices/SitePages/contacts.aspx

2. identified Aug 06, 2026, 10:06 AM UTC

   IT Services continue to investigate these ongoing issues and apologise if you are still affected. Please note that some of these issues may be related to organisational moves for staff due to work being done with Role Families - these issues may need to be handled separately if issues continue following resolution of the underlying cause.

3. identified Aug 06, 2026, 01:11 PM UTC

   IT Services continue to investigate this as a high priority incident. Confirmation that some access issues have been resolved Other issues however are ongoing but we are closer to resolving the integration element.

4. identified Aug 06, 2026, 03:21 PM UTC

   We have now made some updates to the back-end data and this data sync will be running overnight We will be communicating again with affected individuals tomorrow morning (07/08) to check whether these updates have had a positive effect on the issues that have been experienced

5. identified Aug 07, 2026, 10:06 AM UTC

   Data sync has taken place overnight and initial results show an improvemnt in access to some services. IT Service Desk reviewing situation on a case by case basis and liaising with individual users regarding access. If you have raised a ticket through the Halo system and have since regained access please can you reply to your ticket accordingly.

6. identified Aug 07, 2026, 03:54 PM UTC

   The data sync has now completed on the back-end. However, due to Confirmation & Clearing operations over the weekend, syncing the data onto live systems has been paused until Monday where more extensive IT support is available. IT Service Desk will continue reviewing access cases individually. Please update your IT ticket if your access has been restored, or if your issues are persisting.

7. identified Aug 10, 2026, 11:21 AM UTC

   Data sync into live systems will take place Monday (PM) and will continue to be monitored throughout. IT Service Desk continues to review cases on an individual basis and resolve tickets where access issues are confirmed to no longer be affecting users. Please update your IT ticket if your access has been restored or if your issues are persisting.