University of Bristol Outage History
University of Bristol partial outage · 2 active incidents View live status →Pingoru has recorded 41 incidents for University of Bristol: 40 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 479 of 720 (66%) |
| May 2026 | 6 | 573 of 744 (77%) |
| June 2026 | 4 | 124 of 720 (17%) |
| July 2026 | 7 | 459 of 744 (62%) |
| August 2026 | 9 | 468 of 744 (63%) |
| September 2026 | 5 | 295 of 720 (41%) |
| October 2026 | 7 | 210 of 592 (35%) |
Incidents, newest first
Minor July 2, 2026 Power BI Premium Reports - issues identified 5h 38m Other services, Other services (Other services — Bristol)
Started Jul 02, 2026, 09:27 AM UTC· resolved Jul 02, 2026, 03:05 PM UTC
- identified Jul 02, 2026, 09:27 AM UTC
Power BI reports which utilise the Premium Capacity are currently failing due to capacity limits. We are working to address this. We have taken remediatory actions, but this may take some time to filter through. We apologise for the inconvenience.
Major June 29, 2026 PURE outage 1d 3h Pure (Research Information System), Other services (Other services — Bristol)
Started Jun 29, 2026, 10:00 AM UTC· resolved Jun 30, 2026, 01:59 PM UTC
- identified Jun 29, 2026, 10:00 AM UTC
We're aware of issues with PURE on the third party's side. Updates will be provided on their support sitye lniked below: https://psp.elsevier.com/productsupportportal/s/issue/a9jTm0000003XCLIA2/ki000490 - To receive updates, please click the blue "Report" button in the Known Issue.
- monitoring Jun 30, 2026, 08:23 AM UTC
Access to Pure has been restored. We continue to monitor the situation and await an update from the supplier.
Minor June 29, 2026 MyERP - Intermittent Issues 3h 38m myERP - Finance & HR system, Other services (Other services — Bristol)
Started Jun 29, 2026, 08:41 AM UTC· resolved Jun 29, 2026, 12:20 PM UTC
- investigating Jun 29, 2026, 08:41 AM UTC
We're aware of an intermittent issue currently affecting access to MyERP, which Unit4 are actively investigating as a global priority. Unfortunately, this means some users may be unable to log in. If you're able to access the system later, please continue working as normal. In the meantime, we'll keep you updated as soon as we receive further information from Unit4. Updates will be provided here and through Viva Engage on MyERP group: https://engage.cloud.microsoft/main/grcups/eyJfdHlwZS161kdyb3VwliwiaWQiOilxMzcyMJ_QzMCJ9/new
Minor June 26, 2026 Departmental filestores: Degraded performance 5d 21h Departmental Filestore, Other services (Other services — Bristol)
Started Jun 26, 2026, 10:09 AM UTC· resolved Jul 02, 2026, 08:01 AM UTC
- identified Jun 26, 2026, 10:09 AM UTC
Due to a server hardware issue, departmental filestores may experience slow response times. Our suppliers are working to repair the fault, but until then, users of departmental filestores may find that files take longer to access. Files saved on Sharepoint/ Onedrive are not affected. We apologise for the inconvenience.
Minor June 17, 2026 MS Teams - Degraded Service Performance 4h 38m Microsoft Office 365 (Outlook, OneDrive), Other services, Other services (Other services — Bristol)
Started Jun 17, 2026, 09:54 AM UTC· resolved Jun 17, 2026, 02:32 PM UTC
- monitoring Jun 17, 2026, 09:54 AM UTC
Microsoft Teams is currently seeing degraded performance. This is a known issue and has been acknowledged by Microsoft, who are actively working to resolve this.
Major May 29, 2026 Bristol Dentistry School - Year-5 end date - system access issue 2d 21h Other services, Other services (Other services — Bristol)
Started May 29, 2026, 11:29 AM UTC· resolved Jun 01, 2026, 09:17 AM UTC
- investigating May 29, 2026, 11:29 AM UTC
We are aware of the issue where Year 5 dentistry students have lost access to number of systems such as Salud/Titanium and Radar. The issue is being investigated.
Major May 29, 2026 Power outage in Augustine's Courtyard 1h 25m Other services, Other services (Other services — Bristol)
Started May 29, 2026, 07:25 AM UTC· resolved May 29, 2026, 08:50 AM UTC
- identified May 29, 2026, 07:25 AM UTC
We are currently experiencing a power outage in St Augustine's Courtyard. The relevant teams are aware and investigating.
- identified May 29, 2026, 07:44 AM UTC
We are currently experiencing a power outage in Augustine's Courtyard. The relevant teams are aware and investigating.
Minor May 19, 2026 Turnitin UK : Slow loading times and errors 29m Blackboard, RePlay and Library systems, Other services, Other services (Other services — Bristol)
Started May 19, 2026, 01:20 PM UTC· resolved May 19, 2026, 01:50 PM UTC
- identified May 19, 2026, 01:20 PM UTC
Turnitin UK is currently experiencing an unexpected service incident, affecting both students and instructors. When attempting to open a Turnitin submission point, you may experience slow loading times and encounter a Gateway Timeout 504 error . We are liaising with the supplier to resolve the issue and will provide updates via the Digital Education blog https://blackboard.blogs.bristol.ac.uk/2026/05/19/open-turnitin-service-incident-19-may/ If you have any queries, please contact [email protected]
Minor May 12, 2026 Network issues in BDFI 23d 3h Wired network, Wireless network, Other services (Other services — Bristol)
Started May 12, 2026, 10:46 AM UTC· resolved Jun 04, 2026, 01:59 PM UTC
- investigating May 12, 2026, 10:46 AM UTC
We are aware of network issues that are affecting the BDFI on Avon Street. The team are currently investigating.
- investigating May 12, 2026, 12:01 PM UTC
We are currently investigating the incident
- monitoring May 15, 2026, 10:28 AM UTC
The cause of this issue was a fibre break which is being repaired by our 3rd party contractors. They have advised that they are still working on the cabling and it should be finished mid afternoon, but will require further testing next week. Connectivity to the BDFI should be restored
Major May 6, 2026 Network Issues : Multiple Resources Affected 20h 30m Departmental Filestore, myERP - Finance & HR system, Student Information Systems (SITS), Websites and Intranets and 2 more
Started May 06, 2026, 11:44 AM UTC· resolved May 07, 2026, 08:14 AM UTC
- investigating May 06, 2026, 11:44 AM UTC
We are aware of ongoing issues with users not being able to access Network Filestores, MyERP, SITS:eVision, and the University Website. We are currently investigating and implementing a workaround while we look to resolve the issue.
- identified May 06, 2026, 01:19 PM UTC
SITS is now accessible.
- identified May 06, 2026, 01:21 PM UTC
The University website is also functioning as expected.
- identified May 06, 2026, 01:48 PM UTC
Departmental Filestore is working as expected.
Major May 6, 2026 Network Issues eduroam - NHS Locations 1d 23h Wireless network, Other services (Other services — Bristol)
Started May 06, 2026, 07:52 AM UTC· resolved May 08, 2026, 07:04 AM UTC
- identified May 06, 2026, 07:52 AM UTC
We have been made aware of eduroam network issues at a number of NHS locations. This is only affecting wireless connection and is an NHS network issue. If you are having issues with network connection in an NHS location please contact the NHS IT team via [email protected] or 0117 342 3939
Minor April 24, 2026 Print Release Service Disruption 11d 17h Printing (staff and students), Other services (Other services — Bristol)
Started Apr 24, 2026, 03:33 PM UTC· resolved May 06, 2026, 09:27 AM UTC
- identified Apr 24, 2026, 03:33 PM UTC
We are currently aware of an issue affecting the Print Release service. We have received multiple reports indicating that the service is either degraded or unavailable. This issue is under active investigation and we are working to restore full functionality as quickly as possible. Further updates will be provided as soon as they become available.
Minor March 31, 2026 Mandatory training sanctions 50d 18h Other services, Other services (Other services — Bristol)
Started Mar 31, 2026, 02:01 PM UTC· resolved May 21, 2026, 08:56 AM UTC
- monitoring Mar 31, 2026, 02:01 PM UTC
If you are a member of staff or a PGR student, and have lost access to systems from early April 2026, you may have outstanding mandatory training to complete in the Develop portal. You will still be able to access: • Develop • Halo • MS Teams • Outlook • UCards – To enter the university buildings You will NOT be able to access: • Library resources • MyERP • VPN and any systems behind that You can quickly check here to see the status of your cyber training, whether anything is outstanding: https://cybertrainingstatus.bristol.ac.uk/ For more information please see this SharePoint page: https://uob.sharepoint.com/sites/peopledevelopment/SitePages/Mandatory-Training.aspx The main Develop page can also be found here: https://develop.bristol.ac.uk/ilp/pages/login.jsf?faces-redirect=true Please allow 1 hour for access to be reinstated following completion of the training. If the issue persists after an hour, please contact the Service Desk: https://www.bristol.ac.uk/it-services/contacts/
Minor October 15, 2025 Accessing UoB resources on a Personal Windows device 236d 21h Other services, Other services (Other services — Bristol)
Started Oct 15, 2025, 02:52 PM UTC· resolved Jun 09, 2026, 12:04 PM UTC
- monitoring Oct 15, 2025, 02:52 PM UTC
Windows 10 has reached the end of support on October 14, 2025. If your personal computer is still on Windows 10, you will no longer be able to access University systems from your personal computer after 9 am on Thursday 16 October. To continue to access University systems, your computer will need to be running Windows 11. If your computer is compatible, please follow the prompts and instructions provided by Microsoft. If your computer is not compatible, then it may need to be replaced. Once upgraded, please follow the steps below to re-register your computer. If you’ve already upgraded your computer to Windows 11, you’ll need to re-register your computer to ensure our systems know that it has been upgraded. Instructions to re-register can be found here: https://www.bristol.ac.uk/it-services/university-services-on-personal-windows-device/ If you have any questions, please contact the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/