Churchill Telephony issues

Update timeline

1. investigating Aug 25, 2026, 06:13 AM UTC

   We're aware of Telephony issues impacting LVS services in the Churchill building at Langford. The relevant teams are working on finding a resolution with the 3rd party supplier. We'll provide further updates shortly.

2. investigating Aug 26, 2026, 08:12 AM UTC

   A technical support call for engineers from UoB IT and the relevant third parties to confirm resolution is taking place this morning. We'll provide further updates following this call.

3. identified Aug 26, 2026, 11:43 AM UTC

   A potential workaround has been provided by the relevant third parties. This will be tested in controlled conditions to avoid further disruption, and monitored following successful implementation. Further updates to follow after next support call at 4pm.

4. identified Aug 26, 2026, 04:25 PM UTC

   Some issues have been resolved following the implementation of the workaround, but others remain. We continue to liaise with the relevant 3rd parties to drive resolution. Further testing of potential fixes will be completed tomorrow. Further updates following the next support call at 10am.

5. identified Aug 28, 2026, 11:16 AM UTC

   Some Telephony issues persist but progress has been made in identifying where the issues lie. We continue to liaise with our 3rd parties to resolve these issues.

6. identified Aug 28, 2026, 04:04 PM UTC

   The most impacting Telephony issues for LVS should now be resolved. However, smaller ongoing issues are still present and need further troubleshooting. Further support will be present on site at Langford from the 2nd of September - please continue to raise telephony issues with the IT Service Desk: https://www.bristol.ac.uk/it-services/contacts/

7. identified Sep 15, 2026, 02:50 PM UTC

   Some Telephony issues persist, and discussions with the relevant 3rd parties are ongoing. We continue to work with stakeholders and the 3rd parties to achieve resolution