Ongoing wireless network/VPN issues

Update timeline

1. investigating Sep 21, 2026, 09:21 AM UTC

   We're aware of ongoing issues regarding wireless networks on site, and connections to the VPN - similar to last week. Wired connections remain unaffected. Our engineers are currently investigating and we'll provide further updates as soon as possible.

2. identified Sep 21, 2026, 10:20 AM UTC

   Our engineers have identified issues with the hardware that manages wireless networks and VPN connections. This caused a temporary blip in network coverage on site and should now be stable. Wired connections are unaffected. We recommend rebooting any devices being used to access wireless networks to see if this resolves any persisting issues. Please get in touch with the IT Service Desk if you need further support: https://www.bristol.ac.uk/it-services/contacts/

3. identified Sep 21, 2026, 12:28 PM UTC

   We're aware of reports the connection to wireless networks is cutting out intermittently - this is being investigated as works continue. Wired connections remain unimpacted - if you are reporting issues with wired connections, it's possible WiFi is still enabled on your device. Turning WiFi off entirely should help in these cases.

4. monitoring Sep 21, 2026, 04:05 PM UTC

   Our engineers have completed works on the affected hardware. We're continuing to monitor network coverage until we've confirmed the issue is resolved. Further updates to follow.

5. investigating Sep 22, 2026, 08:22 AM UTC

   Following the repair of faulty hardware yesterday, reports of ongoing network issues have continued. This is being investigated as a priority and updates to follow shortly.

6. monitoring Sep 22, 2026, 08:54 AM UTC

   An issue with the recently repaired hardware has been identified and this is believed to be the cause on ongoing network instability. Changes have been made to rectify this, and we're monitoring for improvements in coverage. Further updates to follow.