University of Bristol incident
Microsoft password synchronisation issues
Resolved after 1 day 1 hour, affecting Microsoft Office 365 (Outlook, OneDrive) and Other services and 1 more, on August 24, 2026.
We have been advised that this issue has been resolved, however users are likely to experience delays with their passwords syncing due to the the backlog. We apologise for the inconvenience.
Affected components
Update timeline
- identified Aug 24, 2026, 01:41 PM UTC
We are aware of an issue where some users have reset their passwords but the new password is not being recognised when they try to log in. This is also delaying the creation of some Microsoft accounts. This has been caused by a problem at Microsoft's end, and we are working to rectify the issue as soon as possible.
- monitoring Aug 24, 2026, 02:22 PM UTC
We have been advised that this issue has been resolved, however users are likely to experience delays with their passwords syncing due to the the backlog. We apologise for the inconvenience.
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