Mac access issues

Update timeline

1. investigating Aug 11, 2026, 08:44 AM UTC

   We are currently experiencing issues with University macs when attempting to access UoB resources. The team are investigating and will update in due course.

2. investigating Aug 11, 2026, 10:17 AM UTC

   Testing so far has indicated an error message stating the below is appearing regularly for UoB Mac users: "Your Microsoft Entra ID password does not match your local account password. Enter your local account password to sync passwords" When entering your password, it might indicate that it is incorrect - however, this likely won't be the case. In most cases, this error won't block access to apps or services, but it may cause Self-Service to crash when installing new applications. If you are experiencing issues with a Mac because of this error, please get in touch: https://www.bristol.ac.uk/it-services/contacts/

3. identified Aug 11, 2026, 11:08 AM UTC

   A temporary fix has now been implemented which should remove the error message for any UoB Mac users. If you are impacted by this, please try the below: 1. Navigate to the top ribbon menu at the Mac home screen and select the UoB icon 2. Select Connect... then enter your full UoB email and password in the new pop up window. If you have tried this but the error message persists, please either update your Halo ticket, or get in touch via the SD phoneline: https://www.bristol.ac.uk/it-services/contacts/

4. monitoring Aug 12, 2026, 01:54 PM UTC

   A longer term solution has been implemented which should remove the error message for any UoB Mac users, and we will continue to monitor the service. If you are still experiencing issues, please either update your Halo ticket, or get in touch via the SD phoneline: bristol.ac.uk/it-services/contacts