University of Bristol incident

Maintenance Helpdesk phone issues

Resolved after 13 days 23 hours, affecting Telephony and Other services (Other services — Bristol), on July 16, 2026.

identified Jul 16, 2026, 11:01 AM UTC

We are aware of a problem with the maintenance helpdesk telephone line, calls are not always getting through. We are working with our supplier to resolve the issue as soon as possible, in the meantime for urgent matters please email the Campus Division Maintenance Service Desk Mailbox: [email protected]

Started
Jul 16, 2026, 11:01 AM UTC
Resolved
Jul 30, 2026, 10:01 AM UTC
Duration
13d 23h
Detected by Pingoru
Jul 16, 2026, 11:01 AM UTC

Affected components

TelephonyOther services (Other services — Bristol)

Update timeline

  1. identified Jul 16, 2026, 11:01 AM UTC

    We are aware of a problem with the maintenance helpdesk telephone line, calls are not always getting through. We are working with our supplier to resolve the issue as soon as possible, in the meantime for urgent matters please email the Campus Division Maintenance Service Desk Mailbox: [email protected]

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