UBC Outage History
UBC is up right nowPingoru has recorded 84 incidents for UBC: 80 in the last 12 months and 22 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 6 | 296 of 720 (41%) |
| May 2026 | 14 | 552 of 744 (74%) |
| June 2026 | 10 | 285 of 720 (40%) |
| July 2026 | 8 | 393 of 744 (53%) |
| August 2026 | 4 | 580 of 744 (78%) |
| September 2026 | 12 | 131 of 720 (18%) |
| October 2026 | 3 | 125 of 587 (21%) |
Incidents, newest first
Minor October 29, 2025 Pinnacle Voice Services portal inaccessible - October 29, 2025 at 09:30 PT 11h 7m Other - Vancouver
Started Oct 29, 2025, 06:52 PM UTC· resolved Oct 30, 2025, 06:00 AM UTC
- investigating Oct 29, 2025, 06:52 PM UTC
Users may experience issues when visiting the UBC IT Voice services portal (Pinnacle) at billing.it.ubc.ca. Our vendor has confirmed that they are experiencing a service issue which is resulting in latencies, timeouts and errors loading webpages. They are actively working on recovery of the service. The next update is scheduled for 14:00 PT.
- identified Oct 29, 2025, 09:36 PM UTC
Our vendor has advised that they are in the process of recovery. The next update is scheduled for 18:00 PT.
- identified Oct 30, 2025, 12:37 AM UTC
Our vendor has advised that they are in the process of recovery. The next update is scheduled for 19:30 PT.
- resolved Oct 30, 2025, 06:00 AM UTC
This incident has been resolved.
Minor October 29, 2025 TouchNet PROD & TEST admin login sites are currently experiencing issues loading 21h 25m Other - Vancouver, Other - Okanagan
Started Oct 29, 2025, 04:45 PM UTC· resolved Oct 30, 2025, 02:10 PM UTC
- investigating Oct 29, 2025, 04:45 PM UTC
TouchNet PROD & TEST admin login sites are currently experiencing issues loading. DPP Support has contacted the vendor and will provide updates."
- investigating Oct 29, 2025, 05:58 PM UTC
TouchNet has advised there is an issue with Microsoft Azure worldwide that is impacting the ability for end users to log into TouchNet. This may impact u.Commerce admin login and payments that require payers to login to TouchNet. We will continue to provide updates as necessary. For any questions please contact [email protected]
- identified Oct 29, 2025, 08:13 PM UTC
TouchNet has provided the following status update on the Azure Front Door Issues: • Microsoft reports that they have initiated deployment of their last known good configuration which is expected to have completed at 12:30 pm PST • Microsoft expects full mitigation should take approximately 3.5 hours as they continue to recover nodes. • Expected recovery time is 4:30 pm PST We will continue to provide updates as necessary. For any questions please contact [email protected]"
- identified Oct 29, 2025, 10:10 PM UTC
TouchNet has advised Microsoft has deployed a resolution for their Azure issue and that it will take up to 4 more hours for everything to come back online. We should begin regaining access to TouchNet during this period, but access may be intermittent.
- resolved Oct 30, 2025, 02:10 PM UTC
This incident has been resolved as of October 29, 2025, 18:35 PT. TouchNet indicates that Microsoft reports that service has been restored, and Touchnet systems impacted by the outage are reported to be running normally at this time.
Notice October 23, 2025 UBC CMS Outage - many UBC websites offline October 23, 2025 10.30 PT 2h 18m Other - Vancouver, Other - Okanagan
Started Oct 23, 2025, 05:59 PM UTC· resolved Oct 23, 2025, 08:17 PM UTC
- investigating Oct 23, 2025, 05:59 PM UTC
UBC CMS is currently unavailable and many UBC websites are offline. Learning Technology Innovation Centre technicians have been contacted and are investigating the issue. Another update will be provided by 13:00 PT.
- monitoring Oct 23, 2025, 07:11 PM UTC
The UBC CMS service has been restored as of 11:50 PT and websites should now be accessible. We will continue to the monitor the service closely.
- resolved Oct 23, 2025, 08:17 PM UTC
The UBC CMS service was restored as of 11:50 PT and continues to be stable.
Notice October 20, 2025 Canvas – Degraded Performance and Errors – Oct 20, 2025 11:50 PT 21h 43m Canvas
Started Oct 20, 2025, 07:21 PM UTC· resolved Oct 21, 2025, 05:05 PM UTC
- investigating Oct 20, 2025, 07:21 PM UTC
We are currently seeing degraded performance in Canvas, including loading issues and errors with launching Canvas tools, owing to a large-scale Amazon Web Services (AWS) outage. We are aware that this issue is also affecting Piazza and peerScholar; however, it is also likely that other LT tools are similarly affected. Canvas is aware of the issue and are actively working with Amazon on a resolution. Please see the Canvas Status Page at https://status.instructure.com/incidents/rvd23ht9ht9k for more information regarding the issue.
- resolved Oct 21, 2025, 05:05 PM UTC
This incident has been resolved.
Minor October 9, 2025 Intermittent issues with incoming calls to UBC Hospital 6d 2h Telephone Service - Vancouver
Started Oct 09, 2025, 11:04 PM UTC· resolved Oct 16, 2025, 01:14 AM UTC
- investigating Oct 09, 2025, 11:04 PM UTC
Telephone calls originating from TELUS lines may experience a busy signal when calling UBC Hospital phone numbers. Please hang up and immediately try your call again. UBC technicians are investigating the issue with our phone services provider.
- monitoring Oct 10, 2025, 02:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 16, 2025, 01:14 AM UTC
This incident has been resolved.
Minor October 9, 2025 UBC Okanagan campus Wireless authentication issue Thursday October 9, 2025 13:00 PT 3h 12m Wireless - Okanagan, Wireless - Point Grey
Started Oct 09, 2025, 08:22 PM UTC· resolved Oct 09, 2025, 11:34 PM UTC
- investigating Oct 09, 2025, 08:22 PM UTC
We are receiving reports of issues authenticating to ubcsecure, ubcprivate, ubcoprivate and eduroam wireless networks in UBC Okanagan campus. The issue does not affect the broader UBC network. Technicians are investigating.
- monitoring Oct 09, 2025, 08:49 PM UTC
Technicians were able to identify the cause and have restored wireless services. We continue to monitor.
- resolved Oct 09, 2025, 11:34 PM UTC
This incident has been resolved.