UBC incident
Intermittent CWL Login Issues August 28, 2025, 10:00 PT - 17:15 PT
UBC experienced a notice incident on August 28, 2025 affecting CWL Web Services, lasting 6h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 28, 2025, 06:14 PM UTC
Some users may have experience intermittent issues with logging in with their CWL accounts. The issue has since been fixed by UBC IT technicians. If you were unable to login this morning, please try to login again.
- monitoring Aug 28, 2025, 06:49 PM UTC
Some users may still be experiencing issues with logging in to services. If you are still unable to login, please change your password at www.myaccount.ubc.ca and try again. For further assistance, please contact the IT Service Centre.
- identified Aug 28, 2025, 08:16 PM UTC
Some users may be experiencing issues with logging into services with their Campus Wide Login. UBC IT is continuing to investigate the issue. If you are experiencing issues with logging in with your CWL, please update your password at www.myaccount.ubc.ca, and try logging in again. For further assistance, please contact the UBC IT Service Centre. The next update is scheduled for 14:30 PT.
- identified Aug 28, 2025, 09:20 PM UTC
Some users may be experiencing issues with logging into services with their Campus Wide Login. UBC IT is continuing to investigate the issue. If you are experiencing issues with logging in with your CWL, please update your password at www.myaccount.ubc.ca, and try logging in again. For further assistance, please contact the UBC IT Service Centre. The next update is scheduled for 15:45 PT.
- resolved Aug 29, 2025, 12:17 AM UTC
We have resolved the issue, and all users should now be able to log into their CWL accounts without the need to reset their password. If you have any further issues with your CWL please contact the UBC IT Service Centre.