UBC incident

Mac Mail client not syncing with FASmail - Sept 10, 2026

Notice Resolved View vendor source →

UBC experienced a notice incident on September 10, 2026 affecting Faculty and Staff Email (FASmail), lasting 21h 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2026, 07:33 PM UTC
Resolved
Sep 11, 2026, 05:17 PM UTC
Duration
21h 43m
Detected by Pingoru
Sep 10, 2026, 07:33 PM UTC

Affected components

Faculty and Staff Email (FASmail)

Update timeline

  1. investigating Sep 10, 2026, 07:33 PM UTC

    Some users may experience issues sending and receiving emails using the Mac Mail client. To access your email, please use the online portal at outlook.office.com. UBC IT technicians are investigating.

  2. resolved Sep 11, 2026, 05:17 PM UTC

    This incident has been resolved.