UBC incident
Okanagan campus contact centre issue, June 29, 2026 09:00 PT
UBC experienced a major incident on June 29, 2026 affecting Contact Centre - Okanagan, lasting 21h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 29, 2026, 05:44 PM UTC
We have received reports of contact centres at the Okanagan campus not presenting the interactive voice menu prompts to inbound callers. Calls are being delivered to agents. Technicians are investigating the cause. No ETA for resolution available at this time. Next update at 11:00 PT.
- identified Jun 29, 2026, 06:04 PM UTC
We have also received reports of contact centre agents not being able to login. Currently logged in agents appear to be unaffected. Technicians have identified the potential cause and have engaged our vendor to assist with remediation. No resolution ETA available at this time. Next update at 12:00 PT.
- identified Jun 29, 2026, 09:03 PM UTC
Technicians continue to work with our vendor to resolve the issue.
- identified Jun 29, 2026, 11:03 PM UTC
Technicians continue to work with our vendor to resolve the issue.
- identified Jun 30, 2026, 02:56 PM UTC
Our technicians will be applying emergency maintenance on our contact centre solution this evening to resolve the problem. The activity will happen outside business hours to minimize disruption to units using contact centre services.
- resolved Jun 30, 2026, 03:40 PM UTC
The contact center issue has been resolved as of 21:30 PT Monday evening. Contact centre is now fully operational.