Resolved after 23 hours 40 minutes, affecting Other - Vancouver and Other - Okanagan, on August 31, 2026.
We have resolved the license expiration message issue with Adobe. We thank you for your patience.
Affected components
Update timeline
- investigating Aug 31, 2026, 04:32 PM UTC
Users may experience issues with their Adobe subscriptions. Some users may experience not being able to login into Adobe. UBC IT technicians are currently investigating the issue.
- investigating Aug 31, 2026, 04:44 PM UTC
We are aware of issues with Adobe licensing this morning, affecting access to Acrobat and Creative Cloud applications. We are currently working with Adobe to resolve the issue. Another update will be provided at 10:30 PT.
- identified Aug 31, 2026, 05:21 PM UTC
Whilst Adobe users may receive a license expired notice, adobe software will continue to operate despite the notice. We continue to work with Adobe to resolve the issue.
- identified Aug 31, 2026, 07:08 PM UTC
As of 12:00 PM, we are still waiting for an update from Adobe regarding the resolution of the issue.
- identified Aug 31, 2026, 08:56 PM UTC
Adobe continues work to resolve the issue. Estimated time of resolution is not yet available. The expiry warning does not impact access to the Adobe software products at this time.
- identified Aug 31, 2026, 11:32 PM UTC
Adobe continues to work on resolving the problem. An update will be provided at 09:00 PT Tuesday morning. The expiry warning does not impact access to the Adobe software products at this time.
- resolved Sep 01, 2026, 04:12 PM UTC
We have resolved the license expiration message issue with Adobe. We thank you for your patience.
Your product runs on more than UBC
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services